Highspot - Manager - Renewal Management

- As a Renewals Manager (People Manager) leading our Renewals team in India, you will play a critical role in driving customer retention, operational excellence, and team development.

- You will manage a team of Renewals professionals supporting SMB & Commercial customers, ensuring they deliver a seamless and customer-centric renewal experience.

- You will collaborate cross-functionally with Sales, Customer Success, Revenue Operations, and Finance to optimize processes, forecast renewals accurately, and drive results through coaching and leadership.

What You'll Do:

- Lead and Develop the Renewals Team: Recruit, mentor, and manage a high-performing team of Renewals Managers.

- Provide regular coaching, performance feedback, and career development to foster professional growth.

- Drive Retention Outcomes: Oversee team performance to ensure renewal and retention targets are met or exceeded.

- Proactively identify risks and develop strategies to mitigate churn.

- Operational Excellence: Implement best practices for renewals management, forecasting, and process efficiency.

- Partner with global Renewals leadership to ensure alignment on metrics, workflows, and systems.

- Cross-Functional Collaboration: Work closely with Sales, Customer Success, Revenue Operations, and Finance to streamline handoffs, improve forecasting accuracy, and identify upsell or expansion opportunities.

- Data-Driven Management: Use analytics and CRM data to track performance, measure outcomes, and identify trends that inform business decisions.

- Customer Engagement Oversight: Ensure the team builds trusted relationships with customers, driving renewal success and long-term customer loyalty.