Job Description : Transformation Lead - General Manager Location - Navi Mumbai, India Description : - Lead Transformation and Change Management initiatives across Banking or Capital Markets operations within ITES/BPO Company - The Candidate is expected to manage multiple Transformation Projects across different customers and help customers in their journey in digitization. - Working knowledge about Robotic Process Automation, Machine Learning and Artificial Intelligence is a must - Must have experience from a BPO/BPS domain - CTC - upto 30 LPA. - Work experience: 15-20 years - Notice period: 30/60/90 days is fine Work Description : - Liaise with Operations Leads to identify various automation ideas on the processing floor - Coordinate with technology teams for development and deployment of various transformation tools/modules - Interact with various client stakeholders across multiple geographies and drive transformation initiatives - Mentor Change Management including automation, process excellence and other - Guide a group of Business Analysts and mentor them for proper documentation related to automation - Meet various deadlines for execution of transformation projects - Coordinate for various assessments in existing and potential clients and estimate potential automation opportunities in the business line. - Manage internal and external stakeholders and drive larger organization goals. - Manage client escalations ensuring a smooth resolution to concerns / issues. Technical Knowledge : - Working knowledge of various transformation techniques including RPA, AI, ML and similar tools.

Navi Mumbai

Mumbai

Head - Transformation - Domestic BPO 

Job Description for Head - Transformation - Domestic BPO  in Unicusjobs in  Navi Mumbai Mumbai for (10-18) years of experience. Apply Now!