- Qualification - Certified Black Belt with relevant experience in Transformation

- Shift timings: The role entails working across accounts and geographies. Thus, while the suggested shift starts at 1pm, the actual shift start time will vary based on projects supported and prioritized

- 10+ years of experience in process improvement function having a good understanding of Lean Six Sigma and Design Thinking concepts

- Good understanding of the BFSI Insurance domain along with skills to enhance the process performance with Operational efficiency/ Continuous Improvement and Technology centric solutions

- Experience in defining customer journeys, mapping business processes, and proposing pragmatic alternatives for quantifiable business impact

- Experience of transformation projects working with multiple levers such as Lean Six Sigma, RPA, Conversational AI, and Analytics.

- Lead multiple simultaneous transformation projects remotely

- Experience in handling clients, ability to understand client problems, derive digital imperatives and define a digital roadmap

- Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes.

- Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance.

- Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the process efficiency and drive towards business excellence

- Conduct quality campaigns to generate ideas and implement a culture of continuous improvement.

- Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles.

- Quality Assurance and Quality Improvement support to multiple accounts

- Lead Transformation /CI program for the Customer

- Collaborate with delivery teams across accounts to simplify and standardize processes to deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities

- Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement

- Support in new process Transition and ensure timely deliverables as per Transition plan

- Create re-useable Assets in form of Case Studies

- Over 10 years of quality and process improvement experience

- Certified Black Belt in Lean Six Sigma

- Should have led / mentored 2-3 LSS BB projects

- Good knowledge of various process improvement tools and techniques

- Excellent communication and presentation skills with an ability to influence change and to convey ideas and requirements to diverse stakeholders.

- Design Thinking certification will be an advantage

- Capability to work under time pressure in a dynamic business environment & ability to collaborate with multiple stakeholders virtually