Head - Technology - Broadband

Role Purpose:

Own the strategy, architecture, engineering, deployment and lifecycle management of the Broadband/ISP network, ensuring scalable, resilient, cost-efficient and customer-centric connectivity.

The role should translate business growth plans into network capacity, architecture and technology roadmaps.

Key Responsibilities:

Network Strategy & Architecture:

- Define the 3 - 5 year network technology roadmap aligned with business and subscriber growth.

- Own architecture across Core, Aggregation, Access, IP/MPLS, GPON/FTTH, Wi-Fi, DNS and Internet Peering.

- Drive network modernization, automation and virtualization.

Network Engineering & Capacity Planning:

- Design and engineer new network expansions and upgrades.

- Capacity planning based on subscriber growth, traffic patterns and bandwidth consumption.

- Ensure scalability, redundancy and optimal network utilization.

Network Transformation:

- Drive network automation, observability and AI/analytics-led network management.

- Establish architecture and engineering standards for high availability.

- Partner with Customer Experience, Care and Operations teams to eliminate network-related complaints.

- Ensure network architecture incorporates cybersecurity, DDoS protection, access controls and regulatory requirements.

Technology & Vendor Management:

- Evaluate and select network technologies and strategic vendors.

- Manage OEM relationships and technical evaluations.

Systems & Infrastructure:

- Oversee Data centre, cloud, servers, storage and virtualization.

- OSS/BSS infrastructure & Systems performance and capacity management.

- API/integration layer and application architecture, Self-care/mobile app/web portals.

Desired Profile:

- 20+ years of experience in telecommunications, ISP, broadband, digital infrastructure or technology-led businesses.

- Strong understanding of FTTH, GPON/XGS-PON, IP networking, NOC, Service Assurance, Cybersecurity, Cloud, Automation, Data and Digital Technologies.

- Experience with OSS/BSS, CRM, billing, provisioning and network management platforms.

- Proven experience in managing large technology teams and significant CAPEX/OPEX budgets.