Head - Quality - Auto/Manufacturing

Job Description :

The Quality Head will be responsible for leading the organization's quality strategy, ensuring world-class quality systems, driving continuous improvement initiatives, maintaining customer satisfaction, and ensuring compliance with industry and regulatory standards.

The role requires strong leadership, technical expertise, and the ability to build a high-performance quality culture across the organization.

Key Responsibilities :

- Lead the implementation, maintenance, and continual improvement of Quality Management Systems.

- Ensure compliance with ISO 9001, IATF 16949, IMS, and customer-specific quality requirements.

- Drive digital transformation initiatives within the QMS framework.

Quality Management System (QMS) :

- Lead the implementation, maintenance, and continual improvement of Quality Management Systems.

- Ensure compliance with ISO 9001, IATF 16949, IMS, and customer-specific quality requirements.

- Drive digital transformation initiatives within the QMS framework.

Quality Assurance & Quality Control :

- Develop and implement quality standards, procedures, and inspection systems.

- Lead internal quality audits and process compliance reviews.

- Utilize quality tools including SPC, FMEA, MSA, Root Cause Analysis (RCA), CAPA, and Statistical Quality Control techniques.

- Exercise authority to stop production when quality risks or compliance issues are identified.

Supplier Quality Management :

- Lead supplier qualification, audits, evaluations, and development initiatives.

- Manage supplier PPAP approvals and ensure supplier compliance with quality requirements.

- Collaborate with suppliers to improve product quality and process capability.

Customer Quality :

- Serve as the primary interface for customer quality concerns.

- Lead the resolution of customer complaints, warranty claims, and field quality issues.

- Drive effective implementation and timely closure of 8D reports and CAPA actions.

New Product Development (NPD) & Change Management :

- Ensure APQP, PPAP, and risk assessments are completed before Start of Production (SOP).

- Support engineering and manufacturing teams during new product launches and engineering changes.

Compliance & Risk Management :

- Ensure adherence to statutory, regulatory, customer-specific, and internal quality requirements.

- Prepare and manage external certification and customer audits.

- Monitor quality risks and implement preventive actions.

Leadership & People Development :

- Build and strengthen the quality organization structure.

- Mentor, train, and develop quality teams to enhance technical capabilities.

- Drive succession planning and foster a culture of accountability and continuous improvement.

Performance Monitoring :

- Establish and monitor key quality KPIs, including :

i. Parts Per Million (PPM)

ii. First Pass Yield (FPY)

iii. Cost of Poor Quality (COPQ)

iv. Non-Conformance Reports (NCRs)

v. Warranty Performance

vi. Audit Compliance

- Ensure timely closure of corrective and preventive actions.

Required Skills & Competencies :

- Strong knowledge of ISO 9001, IATF 16949, IMS, and Quality Management Systems.

- Expertise in SPC, FMEA, MSA, APQP, PPAP, RCA, CAPA, and Six Sigma methodologies.

- Experience with ERP/SAP and digital quality systems.

- Excellent analytical, problem-solving, leadership, and stakeholder management skills.

- Strong communication and cross-functional collaboration abilities.

Preferred Qualifications :

- Master's or Bachelor's degree in any related field.

- ASQ Certified Quality Engineer (CQE), Certified Quality Manager (CQM), Six Sigma Green Belt/Black Belt, or equivalent certifications are preferred.

- Experience in the automotive, electromechanical, or electronic manufacturing industry is highly desirable