Head - P&L - Insurance Vertical

P&L Head - Insurance Vertical

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their servicesranging from telecalling to sales and supportleverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries.

Location: Sec 3, Noida

Experience: Min 8 years of progressive experience in the insurtech industry, retail sales, or customer-focused operations

Qualification: B. Tech / MBA

About the role: As the P&L Head you would act like a mini-CEO for the Insurance Vertical, you will drive operations, revenue, and profitability for our enterprise accounts in the Insurance domain. You will lead a team spanning operations, customer success, and enterprise sales, ensuring seamless execution, exceptional service delivery, and sustained growth. Your role will be pivotal in scaling our insurance vertical, optimizing processes, and expanding key client relationships to maximize impact.

Responsibilities:

P&L Management:

- Own financial performance, tracking KPIs to drive profitable, sustainable growth.

- Make data-driven decisions to meet or exceed revenue and margin targets

Operational Leadership:

- Oversee day-to-day operations with a focus on service quality and execution excellence.

- Implement scalable processes, ensure SLA adherence, and drive performance improvements.

- Anticipate challenges and proactively introduce solutions to optimize efficiency and client satisfaction.

Revenue Growth & Client Expansion:

- Lead client engagements, strategic negotiations, and account development.

Team Building & Leadership:

- Champion recruitment, training, and culture-building initiatives that foster ownership and innovation.

Tech & Product Collaboration:

workflows and efficiency through technology.

Requirements:

- Self-starter, motivated, comfortable working in a high-paced startup environment, balancing execution with building processes and systems for scale

- Strong experience in operations, customer success, sales, and managing high-revenue quotas.

- A data-driven individual with a track record of achieving revenue targets and driving profitability.

- Strong leadership and people management abilities, with a passion for developing and mentoring teams to achieve outstanding results.