Lead the O2C function for the Global Capability Centre (GCC), overseeing and managing the end-to-end Order to Cash (O2C) processes within the Finance function for all Jindal Group companies. Ensure smooth and efficient management of credit, customer receipts, and reconciliations while driving process improvements and ensuring compliance with corporate standards. Lead a team of professionals, monitoring performance, and implementing technology-driven solutions to optimize the O2C processes.

Reporting to GCC Head

KEY RESPONSIBILITIES:

Strategic:

- Capability Growth and Innovation: Identify emerging O2C trends, technologies, and processes that can enhance Jindal Group's O2C capabilities and integrate into the GCC operational model to drive innovation

- Cross-functional Collaboration: Collaborate closely with leadership, plant leaders and other functional heads to align GCC strategies with business goals, fostering a collaborative approach

- Customer-Centric Strategy: Develop and execute strategies that enhance service delivery to internal and external stakeholders, focusing on service delivery, cost efficiency, and operational excellence

- Performance Measurement & KPIs: Define performance metrics for the GCC O2C function and ensure continuous monitoring and reporting to track progress against business objectives

Operational:

- Operations:

- Facilitate unsecured credit limit review and extension for customers, ensuring proper documentation and approval processes are followed. Conduct periodic credit limit reviews and ensure timely updates in line with the business needs and customer credit profiles.

- Oversee and manage the receipts and accounting process to ensure compliance with company policies and timely recognition.

- Manage unsecured Customer LC discounting and Customer Bank Guarantee (BG) process and ensure appropriate accounting in the ledger.

- Ensure timely and accurate customer receipt accounting and clearing, managing different payment channels. Supervise customer receipt accounting and clearing processes for financing schemes.

- Reconcile customer balances and oversee regular customer balance confirmations, ensuring that discrepancies are addressed and resolved.

Financial Reporting & Compliance:

- Oversee the monthly and quarterly close process related to receivables, ensuring provisions for doubtful debts, incentives, and other accruals are accurately recorded.

- Monitor aging of receivables and ensure follow-up actions are taken in case of overdue balances.

- Implement and enforce policies and procedures to ensure compliance with internal controls, corporate standards, and applicable regulations.

- Drive periodic audits and internal reviews to ensure accuracy and compliance with financial reporting requirements.

- Service Delivery & SLA Management: Ensure the functional areas meet or exceed service level agreements (SLAs) and key performance indicators (KPIs), maintaining high-quality service delivery

Process Improvement & Technology Enhancements:

- Lead continuous improvement initiatives within the O2C function, including the adoption of automation tools and process streamlining.

- Identify key pain points in the O2C processes and propose technology-driven solutions to enhance efficiency, reduce manual errors, and improve overall effectiveness.

- Collaborate with IT and other departments to drive the implementation of technological advancements, including ERP systems, AI-based payment reconciliation tools, etc

People Management:

- Lead, mentor, and develop a diverse GCC O2C team, fostering a culture of high performance, collaboration, and continuous learning within the function

- Team Management: Lead a 50+ person team with a growth mindset, driving scale by migrating additional activities from the plants

- Foster a culture of teamwork, accountability, and continuous learning to ensure high employee engagement and retention within the team.

- Manage team performance through regular feedback, performance appraisals, and development plans.

JOB REQUIREMENTS:

Key Performance Indicators:

- Customer Satisfaction Score: Satisfaction level of customers with the credit and collections process

- Cost of Collections: Expenditures associated with collecting receivables

- Innovation & Capability Enhancement (No. of new initiatives implemented, cost savings achieved through innovative practices)

- Internal Customer Satisfaction (% increase in customer satisfaction score)

- Service Delivery & SLA Adherence (Receipt application and accuracy, On-time reporting, customer inquiries regarding payments, customer feedback regarding the quality of service delivery)

Competencies:

- Technical Competencies: ERP software with a focus on modules related to order processing, finance, and receivables, automation tools and technology solutions to streamline O2C processes

- Behavioural Competencies: Strategic Thinking, Service Delivery Management, Stakeholder Management, Change Agility, Innovation

Professional Experience:

- Minimum of 15-20 years of experience in a finance-related role, with at least 10 years in managing and leading the Order to Cash process.

- Leading a team size of 50+ employees and managing multiple O2C processes

- A background in the steel and power industry with experience working in a global or shared services environment

- Extensive experience in managing relationships with senior leadership, stakeholders across business functions, and external partners to align O2C strategies and achieve business goals

- Experience in identifying and integrating new technologies, business models, or operational capabilities that support Jindal group's growth and enhance global competitiveness

Academic Qualifications & Certifications:

- Advanced degree - Master's or MBA/ CA/CWA/ CPA/CFA/ ACCA

- Bachelor's/Master's degree in Accounting, Finance or a Business administration

- Relevant Certification: Certification in Credit Risk Management or Financial Analysis is an added advantage. Any relevant certification in process automation or ERP systems is beneficial.