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HR at MICHAEL PAGE INTERNATIONAL RECRUITMENT PRIVATE LTD

Last Active: NA as recruiter has posted this job through third party tool.

Job Views:  
180
Applications:  91
Recruiter Actions:  0

Job Code

1644478

Industry - IT-Software / Software Services


Job Description :


- Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.



- Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery


Client Details:

Our client is a Series A-funded SaaS company focused on serving enterprise accounts in the US market. They are backed by marquee investors and led by founders with strong pedigree background.

Description:

- Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.

- Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery.



- Partner with Product and Engineering to scope, prioritize, and deploy features that improve operational throughput.


- Oversee and manage vendor and BPO relationships, ensuring adherence to SLAs, KPIs, and quality expectations through structured governance.

- Establish and monitor benchmarks for speed, accuracy, productivity, and cost efficiency, driving continuous improvement.


- Collaborate closely with Product, QA, CS, and Business teams to ensure alignment, fast issue resolution, and smooth execution across workflows.

- Maintain compliance with quality and process standards, proactively identifying risks, gaps, and operational bottlenecks.


- Foster a culture of ownership, accountability, and operational excellence across internal and external teams.

Profile:

A successful Head of Operations should have:

- Proven expertise in managing operations within the SaaS ecosystem.

- Strong analytical and problem-solving skills.


- Ability to develop and implement operational strategies effectively.

- Excellent leadership and team management abilities.


- Thorough knowledge of industry regulations and compliance standards.

- Proficiency in using operational tools and software.


Job Offer

- Competitive salary package, along with RSUs

- Attractive performance based incentives and bonus structure


- Opportunity to be the part of a growing organisation

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

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Posted By

user_img

HR

HR at MICHAEL PAGE INTERNATIONAL RECRUITMENT PRIVATE LTD

Last Active: NA as recruiter has posted this job through third party tool.

Job Views:  
180
Applications:  91
Recruiter Actions:  0

Job Code

1644478

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