Role Overview:

We are hiring for a Head of Operations for a fast-growing digital and influencer marketing agency. The role will be responsible for driving operational excellence across the organization, ensuring seamless campaign execution, cross-functional alignment, profitability, and scalable processes.

The position will work closely with the Founder & CEO and act as a key bridge between Client Servicing, Creator Partnerships, Finance, HR, Production, Sales and Strategy.

Location: Gurugram, India

Reporting To: Founder & CEO

Key Responsibilities:

Operational Strategy & Process Excellence:

- Design, implement, and refine SOPs across departments (Client Servicing, Campaign Management, Finance, and HR).

- Establish clear workflows for campaign execution, approvals, and reporting.

- Identify inefficiencies and automate processes using tools (e.g., Asana, Notion, Google Workspace, etc.).

- Build quarterly and annual operational roadmaps aligned with business growth goals.

Performance & Delivery Management:

- Oversee the execution of all influencer marketing campaigns to ensure timely, quality delivery.

- Define success KPIs for campaign delivery, client satisfaction, and profitability.

- Collaborate with Client Servicing and Finance to ensure projects meet margin expectations.

- Monitor utilization and productivity of cross-functional teams.

Financial & Resource Planning:

- Work with the Finance Head to manage project budgets, cost controls, and vendor payments.

- Track team P&L performance by vertical (tech, lifestyle, luxury, etc.).

- Optimize headcount planning, vendor partnerships, and talent utilization.

Leadership & People Management:

- Lead and mentor the Operations, Campaign, and Project Management teams.

- Build a culture of accountability, transparency, and continuous improvement.

- Partner with HR for hiring, onboarding, and career progression of operational staff.

Growth Enablement:

- Support the CEO in scaling the agency for SME IPO readiness - build governance and compliance frameworks.

- Implement dashboards and MIS systems for weekly business reviews.

- Ensure cross-department alignment between Sales, Strategy, and Operations.

Qualifications & Skills:

- 10 - 15 years of experience in Operations / Business Management (preferably in digital, influencer, or media agencies).

- Strong understanding of campaign operations, vendor management, and digital project delivery.

- Proficiency in data-driven decision making (Excel, Power BI, Google Sheets).

- Excellent leadership, communication, and analytical skills.

- Proven ability to scale operations in a fast-growing environment.