Head - Operations & Process Excellence - Digital Lending

Key Roles & Responsibilities:

Operational Leadership:

- Lead and manage end-to-end operational efficiency ensuring smooth daily functioning of the digital lending platform.

- Drive participant onboarding efficiency for seamless and timely onboarding in line with defined SLAs/TAT.

- Oversee the end-to-end NACH settlement process, ensuring compliance with regulatory guidelines (NPCI, CERSAI, etc.).

- Ensure timely and accurate MIS/data reporting to management and key stakeholders.

- Manage customer servicing and grievance redressal as per TAT, ensuring best-in-class customer experience.

Automation & Process Excellence:

- Drive automation initiatives and project implementations to streamline processes, reduce costs, and improve scalability.

- Design and implement SOPs and optimized workflows to enable sustainable growth.

- Introduce technology-led enablers to improve operational turnaround and customer satisfaction.

People & Compliance Focus:

- Lead and mentor the operations team, fostering a culture of innovation and continuous improvement.

- Ensure compliance with regulatory requirements, including risk management, audits, and client data governance.

- Collaborate cross-functionally with Sales, Technology, and Product teams to align operational strategies with business objectives.

Ideal Candidate Profile:

- Education: B.E./B.Tech/Technology background (MBA preferred).

- Experience: 10-15 years in large-scale operations, payment operations, or fintech/digital lending platforms.

- Proven expertise in process automation, operational scaling, and compliance management.

- Exposure to supply chain finance, B2B lending, or financial services operations is an added advantage.

- Strong leadership and people management skills, with ability to drive change and inspire teams.

- Up-to-date knowledge of digital trends and emerging technologies relevant to fintech and lending operations.

Key Benefits & Opportunities

- Opportunity to lead transformation in digital lending operations.

- Work directly with the CEO & leadership team in a high-impact role.

- Shape the future of fintech operations with automation and innovation.

- Competitive compensation with long-term growth opportunities.