Head - ISP Tech - NOC Operations Hiring for an ISP provider, subsidiary of a global conglomerate. Key Responsibilities: 1. Technology Strategy & Execution - Collaborate with CTO to define and implement network technology roadmap. - Drive initiatives in automation, network expansion, and digital transformation. - Evaluate and recommend new technologies, vendors, and partnerships. 2. Operational Oversight - Oversee NOC, Service Delivery, Network Operations, and Field Operations teams. - Ensure operational KPIs (e.g. uptime, MTTR - Mean Time to Resolve, SLA adherence) are met or exceeded. - Implement systems for performance monitoring, incident management, and preventive maintenance. 3. NOC (Network Operations Center) - Ensuring 24/7 monitoring and incident management for network infrastructure - Implement and improve SOPs, monitoring tools, and automation processes to increase efficiency and response times. - Maintain optimal network uptime and troubleshoot complex issues promptly, minimizing service interruptions. 4. Service Delivery - Oversee the end-to-end service delivery process, ensuring timely and effective execution. - Identify areas for improvement in service delivery processes and implement strategies to enhance efficiency. - Track key performance indicators (KPIs) to assess service delivery performance and drive improvements. 5. Project & Capacity Management - Lead cross-departmental tech projects - Forecast network capacity requirements and plan expansions accordingly. - Ensure timely, cost-effective delivery of projects. 6. Field Operations - Manage configuration changes and deployments. - Optimize resource planning, scheduling, and coverage. - Implement field automation tools 7. Cross-Functional Alignment - Develop KPIs and performance goals across departments. - Foster collaboration between planning, engineering, and customer support. - Upskill teams in line with new technologies.

Mumbai

Head - ISP Tech - NOC Operations 

Job Description for Head - ISP Tech - NOC Operations  in Executive Search in  Mumbai for (15-24) years of experience. Apply Now!