Key Responsibilities :

1. HR Strategy & Business Partnership :

- Translate business growth plans into a comprehensive people strategy aligned with luxury brand standards.

- Partner with business leaders on workforce planning for retail expansion, e-commerce growth, and corporate functions.

- Drive organizational design, structure optimization, and succession planning.

2. Talent Acquisition & NSO Hiring (Core Focus Area) :

- Lead end-to-end Talent Acquisition strategy across Corporate, Retail, Supply Chain, and Design functions.

- Build strong hiring pipelines for New Store Openings (NSO) including Store Managers, Stylists, Retail Operations, and support staff.

- Develop pre-opening hiring playbooks and manpower deployment models to ensure seamless store launches.

- Establish strong sourcing strategies for niche luxury talent through headhunting, industry mapping, and talent networking.

- Implement data-driven recruitment metrics: time-to-hire, quality-of-hire, cost-per-hire, and diversity benchmarks.

- Build campus partnerships and luxury retail talent channels.

3. Employer Branding & Talent Positioning :

- Position the organization as an Employer of Choice within the luxury retail ecosystem.

- Develop employer branding strategies aligned with brand aesthetics, culture, and customer promise.

- Leverage social media, LinkedIn, retail campaigns, and employee storytelling to attract premium talent.

- Strengthen candidate experience and onboarding journey reflective of luxury standards.

- Drive internal engagement initiatives that reinforce brand pride and retention.

4. Leadership & Talent Management :

- Drive succession planning and leadership pipeline development for corporate and retail leadership roles.

- Identify high-potential talent and build structured career progression frameworks.

- Design capability-building programs across retail excellence, customer experience, and brand representation.

- Partner with leadership for performance reviews and talent calibration.

5. Performance Management & Rewards :

- Develop performance frameworks aligned with sales targets, store KPIs, and customer experience benchmarks.

- Create incentive structures for retail teams linked to revenue, upselling, and clienteling metrics.

- Lead compensation benchmarking for luxury retail talent.

- Design recognition programs to reward top-performing stores and employees.

6. HR Operations & Retail HR Excellence :

- Ensure seamless HR operations across corporate offices and retail locations.

- Standardize onboarding, training, policy implementation, and employee lifecycle processes.

- Build strong HR presence in stores to maintain culture and service excellence.

- Oversee payroll, HRMS, and process automation.

7. Compliance & Governance :

- Ensure adherence to labor laws, Shops & Establishment Act, and retail-specific compliances.

- Drive audit readiness and strong documentation practices.

- Manage employee relations and conflict resolution with maturity and brand sensitivity.

Key Success Metrics :

- Successful execution of NSO hiring within timelines and budgets.

- Reduced retail attrition and improved store stability.

- Strong employer brand visibility in luxury talent market.

- Leadership bench strength for future expansion.

- High employee engagement and customer service alignment.

Ideal Candidate Profile :

- 15+ years of HR leadership experience, preferably in Luxury Retail, Fashion, Lifestyle, or Premium Consumer Brands.

- Proven experience managing large-scale retail hiring and multiple New Store Openings.

- Strong exposure to Employer Branding and Talent Marketing initiatives.

- Deep understanding of retail workforce planning and performance metrics.

- Strategic mindset with strong execution capability and stakeholder management skills.