We are hiring for HR Head -Female - Mumbai

Job Title: HR Head

Department: Human Resources

Reporting To: Management Team

Location: Mumbai Maharashtra

Experience: 5 to 8 years

Gender: Female

Age Criteria: 30yrs to 50yrs

Availability of Joining: Immediate - 15 days

Key Responsibilities

- Lead and manage end-to-end Human Resource functions while ensuring alignment with organizational goals, workforce planning, and overall business growth.

- Handle manpower planning and recruitment activities including sourcing, screening, interviewing, hiring, onboarding, and employee induction across multiple departments.

- Drive employee engagement, retention, and organizational culture initiatives to maintain a positive, productive, and employee-focused work environment.

- Manage employee relations, grievance handling, conflict resolution, and workplace discipline while ensuring smooth coordination between employees and management.

- Oversee performance management processes including KPI/KRA tracking, appraisal cycles, employee evaluations, feedback systems, and succession planning initiatives.

- Coordinate training & development programs, leadership-building activities, and employee skill enhancement initiatives to improve workforce performance and productivity.

- Ensure smooth HR operations including policy implementation, HR compliance, attendance and leave management, documentation, HR reporting, and employee database management.

- Collaborate closely with management and department heads on strategic HR initiatives, process improvements, organizational development, and long-term workforce planning.

Qualifications

- Bachelor's degree in Human Resources, Business Administration, Management, BMS, BBA, MBA (HR), or a related field.

- 5-8+ years of experience in Human Resources, with at least 2-3 years in a managerial or leadership role.

- Strong knowledge of end-to-end HR functions including recruitment, employee relations, performance management, engagement, HR operations, and compliance.

- Experience in developing and implementing HR policies, SOPs, and organizational processes.

- Proficiency in MS Office (Excel, Word, PowerPoint), HRMS, and HR reporting/MIS.

- Excellent communication skills in English, Hindi, and Marathi (preferred).

- Strong leadership, interpersonal, conflict resolution, and stakeholder management skills.

- Ability to collaborate with senior management, handle confidential information, and drive strategic HR initiatives in a fast-paced environment.

- Experience in the NGO, social impact, or development sector will be an added advantage.

Key Result Area (KRA) Key Performance Indicators (KPIs)

Talent Acquisition & Workforce Planning

- Time-to-fill positions

- Recruitment closure rate (%)

- Quality of hire - Offer acceptance rate (%)

Employee Onboarding & Retention

- New hire onboarding completion (%)

- 90-day retention rate

- Overall employee retention rate

- Exit interview completion (%)

Performance Management

- 100% completion of KPI/KRA and appraisal cycles

- Timely performance reviews

- Performance Improvement Plan (PIP) success rate

Employee Engagement & Culture

- Employee engagement activities conducted

- Employee satisfaction score

- Participation rate in engagement initiatives

- Employee grievance resolution time

Training & Development

- Training programs conducted

- Average training hours per employee

- Training effectiveness/feedback score

- Individual Development Plan (IDP) completion

HR Operations & Compliance

- Accuracy of employee records

- Timely documentation

- Statutory compliance adherence (100%)

- HR audit findings/closures

Policy Implementation & Employee Relations

- Policy awareness sessions conducted

- Employee grievances resolved within SLA

- Disciplinary cases closed on time

- Policy compliance rate

HR Reporting & MIS

- Timely submission of HR MIS reports

- Data accuracy (%)

- Dashboard/report completion as per schedule

Leadership & Team Management

- HR team productivity

- Task completion within timelines

- Team performance ratings

- Internal stakeholder satisfaction

Strategic HR & Organizational Development

- HR initiatives implemented

- Process improvement projects completed

- Workforce planning accuracy

- Organizational development initiatives executed