Head of Growth & Success

Description:

Location: Bangalore

Experience: 5 to 8 Years (Customer Success, Account Management, or Growth Product Management)

The Mission:

We don't just provide an SDK; we provide a "Growth Layer" for consumer platforms.

As the Head of Partner Success & Growth, your mission is to turn every integrated platform into a high-performance success story. You own the relationship from the moment of activation, focusing on scaling user engagement, maximizing transaction volume, and proving impact on the partners core KPIs like activation, retention and sales

Core Responsibilities:

1. Yield Optimization & Account Scaling

- Volume Expansion: Analyze partner data to identify opportunities to increase transaction volume.

- Feature Upselling: Strategically move partners from the "Launch" plan to "Growth" or "Scale" plans as they require cohort-level rules, advanced UI customization, or AI-powered recommendations.

2. Attribution & Value Proof

- Impact Reporting: Build and deliver periodic "Retention Lift" reports, proving to partners that Hubble rewards drive higher user LTV.

- Data-Driven Consulting: Act as a "Growth Consultant," using Hubble's "Data Loop" to suggest the best brand bundles and reward structures for their specific user cohorts.

- Case Study Creation: Work with the PMM to turn high-performing accounts into "Proof Points" that fuel the 1,000-integration lead engine.

3. Operational Excellence & Retention

- Churn Prevention: Monitor account health and "Line Status" to proactively identify and fix any drop-off in user engagement or technical "defects" in the integration.

- Systemic Feedback: Act as the "voice of the partner" for the product team, identifying common friction points to drive systemic improvements.

- Reward Refresh: Collaborate with the Head of Supply to ensure the brand listings in front of the partners users are always fresh, relevant, and high-margin.

The Ideal Profile:

- The "Account Architect": You have 5+ years of experience in growing B2B accounts, ideally in Fintech, MarTech, or high-growth SaaS.

- Analytical Mindset: You are comfortable diving into transaction data to find the "hidden" growth opportunities that others miss.

- Strategic Storyteller: You can take a complex attribution model and explain it simply to a Founder or Head of Growth to secure more commitment.

- Horizontal Problem Solver: You take ownership of the account and if there are any payment failures, you work with Tech; if there is a margin issue, you work with Supply.