JOB DESCRIPTION:

Head - Finance Shared Services (AVP Level)

Location: Gurgaon/Manesar

1. Role Overview:

The Head of Finance Shared Services will set up the FSS from scratch, drive transition from the current outsourced model, and build a high-performing finance operations engine.

The role demands deep expertise in shared services setup, finance processes, high-volume operations, and digital transformation, especially within Indian FMCG / multi-product companies operating in both B2B and B2C environments.

2. Key Responsibilities:

A. Strategy, Setup & Governance

- Lead the complete setup of a Financial Shared Services Center from scratch, including operating model, governance, SLAs, KPIs, and compliance framework.

- Drive end-to-end transition from current outsourced teams (250300 members) into the new FSS.

- Establish scalable, tech-enabled processes capable of supporting high-volume finance operations.

B. Finance Operations (Core Focus)

- Oversee core finance processes:

- Accounts Receivable (AR) high complexity, involving rotating and frequently changing discount schemes typical in FMCG.

- Accounts Payable (AP)

- FICO

- Costing

- Ensure operational excellence in payment timelines, reconciliations, controls, and accuracy.

- Experience handling large-scale invoice volumes (minimum 70,00080,000 invoices per month).

- Lead AR & AP operations for Indian FMCG / multi-product businesses across B2B and B2C channels.

C. Process Re-engineering & Transformation

- Re-engineer end-to-end finance processes: payments, settlements, checks & controls, and workflow efficiencies.

- Identify and eliminate process bottlenecks, including delays, approval issues, and communication gaps.

- Introduce best practices in shared services, automation, and process governance.

D. Technology, Automation & AI-led Productivity

- Work with IT to deploy AI/ML, advanced automation tools, OCR, workflow engines, and predictive analytics.

- Drive digital transformation to achieve 300400 invoices processed per person per day, using AI and advanced technologies.

- Implement dashboards, workflow tools, and systems to support a 247 shared services environment.

- Stay updated with the latest in ERP (SAP/Oracle), RPA, analytics, and finance-tech solutions.

E. Stakeholder Management

- Engage senior stakeholders across companies and business teams.

- Act as the primary SPOC for FSS performance, escalations, and continuous improvement.

- Manage cross-functional relationships with HR, IT, operations, and external partners.

F. People Leadership

- Lead and scale a large workforce (currently 250300 outsourced employees).

- Build high-performing teams through capability development, hiring, and role clarity.

- Manage multi-shift, 247 operations with a strong performance culture.

G. Expansion & Revenue Enablement

- Support the roadmap to offer shared services externally as a revenue-generating line of business.

- Drive cost efficiency, productivity improvement, and scalable service offerings.

3. Required Experience:

- Mandatory: Experience setting up a Finance Shared Services function from scratch.

- Proven experience in Indian FMCG / multi-product companies in both B2B and B2C finance operations.

- Deep expertise in Accounts, Finance Operations, AR/AP, and process transformation.

- Experience managing large-scale invoice volumes (7080K per month).

- Proven capability in AR operations involving rotating/complex discount schemes.

- Strong exposure to finance automation using AI, ML, RPA, and digital tools.

- Experience handling large teams (200300+ employees).

- Background in high-tech or digital environments is preferred.

- Strong stakeholder management at senior leadership level.

4. Education:

- CA preferred (not mandatory).

- MBA Finance strongly considered.

- Equivalent finance qualifications acceptable based on expertise.

5. Reporting Structure:

- Reports to: CEO