Head - Global Business Shared Services

Industry: Pharmaceutical / Healthcare

Location: Mumbai

Function: Global Business Shared Services / Finance

Reporting to: CFO

Team Size: 80+

Travel: Low

Shift: General Shift

Candidate Profile

- CA qualification is mandatory.

- 20+ years of overall experience.

- 8 - 10+ years of experience in Shared Services, GBS, Finance Operations and/or Finance Transformation leadership.

- Proven experience managing large teams and multi-location operations.

- Experience in Pharma, Healthcare, Manufacturing, FMCG, Chemicals or Global Capability Centres would be preferred.

- Strong exposure to P2P, O2C and R2R processes.

- Strong understanding of financial accounting, reporting, controls and compliance.

- Experience with SAP/S4HANA, automation, digitalisation and process excellence.

- Strong stakeholder-management and change-leadership capabilities.

Role Overview

The Head of Global Business Shared Services will lead end-to-end Finance Shared Services operations across multiple business units and geographies.

The role will be responsible for delivering high-quality, cost-effective and scalable business services while establishing strong governance, service delivery standards and performance metrics.

The leader will also drive a strong agenda around operational excellence, finance transformation, automation, digitalisation and productivity improvement, while building a customer-centric, high-performance shared-services organisation.

Key Responsibilities

1. Shared Services Leadership:

- Lead end-to-end Finance Shared Services operations across multiple business units and geographies.

- Build a scalable and customer-centric shared-services organisation.

- Establish service delivery standards, governance frameworks, KPIs and SLAs.

- Drive continuous improvement and operational excellence.

2. Record-to-Report (R2R):

- Oversee General Ledger, fixed assets, intercompany accounting, reconciliations and month-end close.

- Ensure timely and accurate financial reporting.

- Improve close-cycle timelines and reporting quality.

3. Procure-to-Pay (P2P):

- Lead Accounts Payable and vendor payment operations.

- Strengthen internal controls and compliance.

- Improve vendor experience and payment-cycle efficiency.

4. Order-to-Cash (O2C):

- Oversee billing, collections, cash application and credit management.

- Improve receivable cycles and working-capital efficiency.

- Drive effective collections and dispute resolution.

5. Governance, Controls & Compliance:

- Strengthen financial controls and compliance frameworks.

- Ensure adherence to accounting policies, internal audit requirements, SOX, wherever applicable, and statutory regulations.

- Partner with Internal Audit, Compliance, Tax and External Auditors.

6. Transformation & Digitalisation:

- Drive automation, robotics and AI-enabled finance processes.

- Lead ERP optimisation and finance-transformation initiatives.

- Leverage SAP/S4HANA, reporting tools, workflow automation and analytics platforms.

- Deliver measurable productivity, quality and cost improvements.

7. Stakeholder Management:

- Partner with Business CFOs, Controllers, Functional Leaders and Global Finance Teams.

- Act as a strategic advisor on finance operations, service delivery and process excellence.

- Manage relationships with external service providers and outsourcing partners.

8. People Leadership:

- Lead, develop and mentor a large finance shared-services team.

- Build a high-performance culture focused on accountability and customer service.

- Drive succession planning, capability building and talent development.