Head - Facility Management Business

Job Description :

- The candidate is primarily responsible for the P&L - Facility Management of the West region, while also ensuring the highest quality of service standards within the governing business framework. The candidate is expected to undertake some key functions like business development and client relationship and grow Facilities Management business.

- To overall manage the Facilities Management business and operations comprising of multiple clients, and draw out an action plan for self and the reporting team members.

- Ensure timely deliverance of committed targets to Internal and external customers

- Manage Collections diligently and accordingly the disbursements ensuring profitability within the defined business agreements.

- Maintain proper communications with Clients and ensure all business-related activities are well documented and accordingly records maintained in order.

- Develop new service capability, and keep contributing to the USP of the service line, ensuring client retention and more business growth in the region.

- Collaborate with other cities for Facilities Management business opportunities, and continuously thrive to contribute to overall business growth and enhancing operational capability.

- Coordinate all sub-contractors activities and ensure the deliverance of agrees service levels with clients, are as per the agreed standards, while sustaining the NPS score of for the city / region.

- Proactively identify and enlist developmental activities; plan and execute these activities as per the agreed time frame

- To continuously improve on the existing business processes and procedures to optimize the site resources and operations time.

- Contribute ideas and extend assistance to any miscellaneous activities, as and when requested by Verticals.

- Overall report to the Business Head on Facilities Management business aspects such as Operations, new Developments, and Improvements for generating more revenues, Revenue Management, Profitability, HR and Finance / Accounting etc.