Description:

Title: Head of Exports

Reports To: CEO / MD

Location: Lucknow

Purpose

The Head of Exports is responsible for developing and executing company's business strategy, ensuring regulatory compliance, expanding global market presence, and managing export operations in alignment with the organizations quality management system and ISO standards.

Scope

This role covers:

- Supply chain and logistics management

- Procurement and vendor management

- Production/manufacturing coordination (if applicable)

- Process optimization and operational excellence

- Cross-functional coordination

Key Responsibilities

- Develop and execute export strategies; drive international market expansion

- Identify new global markets and establish distribution networks

- Drive export sales growth and achieve revenue targets

- Build relationships with international distributors, hospitals, and partners

- Participate in global trade fairs and business development initiatives

- Oversee end-to-end export operations (orders, shipping, delivery)

- Optimize logistics, timelines, and cost efficiency

- Ensure compliance with export regulations (DGFT, customs) and international medical standards

- Coordinate with regulatory bodies (e.g., CDSCO) for certifications

- Manage export documentation (invoices, packing lists, certifications) and ensure ISO compliance

- Support audits and maintain documentation traceability

- Identify and mitigate risks (logistics, regulatory, currency, delays)

- Ensure adherence to international trade laws

- Coordinate with Finance on pricing, costing, forex, and collections

- Monitor export profitability

- Lead and develop the export team; drive performance and global mindset

Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

Export Strategy & Market Expansion:

- Number of new markets entered

- Growth in international footprint

- New distributor partnerships established

- Market penetration rate

International Sales & Business Development

- Export revenue growth (%)

- Achievement of export sales targets (%)

- Number of active international clients

- Lead conversion rate from global initiatives

Export Operations & Logistics

- On-time shipment rate (%)

- Order fulfillment cycle time

- Logistics cost optimization (%)

- Delivery efficiency

Regulatory & Compliance Management:

- Compliance adherence (DGFT, customs, international regulations)

- Number of compliance deviations

- Timely approvals/certifications

- Audit success rate

Documentation & Quality Assurance:

- Accuracy of export documentation (%)

- Number of documentation errors

- ISO compliance adherence

- Audit observations & closure rate

Risk Management:

- Number of risks identified & mitigated

- Loss due to currency/logistics risks

- Business continuity readiness

- Compliance with trade laws/sanctions

Financial Coordination:

- Profitability of export markets (%)

- Timely collections (DSO)

- Forex management efficiency

- Pricing competitiveness

Team Leadership:

- Team performance vs targets

- Employee productivity

- Retention rate

- Training & development initiatives

Qualifications & Experience:

- Bachelors/Masters degree in International Business, Commerce, Supply Chain, or related field

- 10 -18 years of experience in export management, with leadership responsibility

- Experience in medical devices, pharmaceuticals, or healthcare exports preferred