Head - Employee Relations - BFSI

Job Title: Head - Employee Relations (ER)

Location: Mumbai

Industry: NBFC / Financial Services

Reporting to: CHRO

Role Overview

We are looking for a seasoned Head - Employee Relations to lead ER strategy and manage sensitive workplace matters including POSH, disciplinary actions, and investigations. This role will ensure a fair, compliant, and high-trust work environment while supporting business continuity in a fast-paced NBFC setup.

Key Responsibilities

Employee Relations Strategy:

- Lead ER framework across the organization

- Build policies and processes aligned with labour laws and regulatory requirements

- Partner with leadership to maintain a balanced, performance-driven culture

POSH & Workplace Conduct:

- Lead the POSH (Prevention of Sexual Harassment) framework

- Act as a key advisor to the Internal Committee (IC)

- Ensure timely and fair handling of complaints

- Conduct awareness programs and ensure compliance

Investigations & Disciplinary Actions:

- Lead end-to-end investigations into employee misconduct

Handle cases related to:

- Harassment

- Fraud / integrity issues

- Code of conduct violations

- Recommend disciplinary actions with legal alignment

- Ensure documentation and closure with minimal risk

Grievance Handling:

- Manage employee grievances and escalations

- Drive resolution with sensitivity and confidentiality

Compliance & Governance:

Ensure compliance with:

- Labour laws

- POSH regulations

- Internal policies

- Maintain audit-ready documentation

- Stakeholder Management

Work closely with:

- CHRO, HRBPs, Legal team

- Business leaders

- Act as a trusted advisor on sensitive people matters

Key Requirements

12-18 years of experience in:

- Employee Relations / HR

Strong experience in:

- POSH cases and IC handling

- Workplace investigations

Prior experience in:

- NBFC / Banking / Financial Services

Strong knowledge of:

- Labour laws

- Compliance frameworks