Head - Digital Transformation - Tech - Mobile Banking/Internet Banking Platforms

Role Summary

Lead the end-to-end digital transformation of Mobile Banking and Internet Banking platforms, driving seamless customer journeys across onboarding, servicing, payments, and lending. The role focuses on technology-led digital channels transformation and omni-channel execution in a regulated banking environment.

Key Responsibilities

- Own digitalization of mobile and internet banking journeys end to end.

- Enable API-led integrations with core banking, payments, CRM.

- Deliver and improve customer TAT.

- Oversee digital payments journeys (UPI/IMPS/cards) within channels.

- Embed automation/RPA for operational efficiency and compliance.

- Ensure IT governance, cybersecurity, DR/BCP, and RBI compliance.

- Manage strategic vendors and lead senior digital technology teams.

Candidate Profile

- 18+ years in Digital Banking / Digital Channels / Technology Transformation.

- Strong experience in mobile & internet banking platforms.

- Exposure to omnichannel, API banking, and large-scale transformations.

- Banking or large NBFC background mandatory.