Job Title: Head Customer Service (Manufacturing/ Engineering Industry Preferred) Job Title: Customer Service Head Location: Thane, Mumbai Notice: Immediate to 15 Days Interview Process: 2 Virtual Rounds and 01 face-to-face (train and bus ticket will be re-imbursed on approval) Education: Graduate in Engineering / Commerce / Business Administration. MBA in Operations / Supply Chain Management / Marketing (preferred). Preferred Experience: - 15+ years in Customer Service/Order Fulfilment roles in manufacturing or engineering organizations - Experience working across functions like sales, production, dispatch, & customer interface - Strong understanding of OEM/Tier-1 client expectations in B2B industrial setups Position Overview - As the Head of Customer Service, you will play a pivotal role in strengthening end-to-end order management & eliminating communication gaps across Sales, Production, Logistics, & Customer Service teams. - This leadership role will drive responsiveness, operational alignment, & customer delight across all three product divisions (CSS, DSS, and SFS), supporting revenue realization & strategic growth. Key Responsibilities: 1 End-to-End Order Management: Act as the central point of contact for production, logistics, & sales teams to streamline order execution. Oversee end-to-end order management, ensuring timely processing, dispatch, & fulfilment. Supervise raw material planning & inventory management to ensure plan adherence. 2 Customer Satisfaction: Maintain high standards of customer service by ensuring timely resolution of critical client issues. Liaise proactively with KAMs for prioritised order management. Monitor customer satisfaction index & ensure continuous improvement. 3 Process & Data Management: Ensure adherence to data management systems such as CRM. Drive system-based decision-making for transparency and efficiency. Implement and monitor KPIs across customer service functions. 4 Leadership & Team Management: - Lead, coach, and mentor the customer service team to meet & exceed performance goals. - Foster a culture of ownership, responsiveness, & continuous improvement within the team. - Ensure collaboration across divisions & plants to meet customer requirements. 5 Strategic Contribution: - Support the achievement of revenue targets through proactive follow-ups & order bookings. - Drive alignment with business development initiatives for targeted growth areas. - Contribute to training and development initiatives to enhance team capabilities.

Mumbai

Navi Mumbai

Thane

Others

Head - Client Services 

Job Description for Head - Client Services  in Basebiz Private Limited in  Mumbai Navi Mumbai Thane Others for (15-20) years of experience. Apply Now!