Job Title: Head Business Operations

Location: Chennai

Experience: 10+ Years (Post MBA)

Employment Type: Full-Time, Permanent

About the Role:

We are looking for an accomplished Head Business Operations to lead enterprise customer delivery, operational governance, revenue realization, and customer success across strategic accounts.

The ideal candidate will be responsible for ensuring customers derive maximum business value through timely project delivery, adherence to contractual SLAs, operational excellence, account profitability, renewals, and long-term relationship management. This leadership role requires close collaboration with Sales, Product, Engineering, Finance, and Operations to drive customer satisfaction and business growth.

Key Responsibilities:

- Own end-to-end delivery governance across all enterprise customer accounts.

- Ensure successful execution of projects by meeting contractual commitments, milestones, quality standards, and customer expectations.

- Build and manage strategic relationships with CXOs and senior business stakeholders.

- Drive customer satisfaction, account retention, renewals, and long-term account growth.

- Ensure contractual SLA adherence through proactive delivery monitoring, governance reviews, and executive-level escalations.

- Drive revenue realization by aligning project execution with milestone-based invoicing, collections, and profitability objectives.

- Own account-level P&L and continuously improve gross margins through operational efficiency and commercial discipline.

- Lead cross-functional collaboration across Sales, Product, Engineering, Finance, Customer Success, and Operations.

- Establish executive dashboards, governance reviews, delivery metrics, and performance management frameworks.

- Support business growth through seamless customer transition from Sales to Delivery.

- Identify account expansion, cross-sell, and upsell opportunities.

- Drive continuous improvement initiatives using customer feedback, root cause analysis, and operational best practices.

- Build, mentor, and develop a high-performing customer delivery and program management organization.

Desired Candidate Profile:

- MBA (Engineering background preferred).

- 10+ years of post-MBA experience in Business Operations, Enterprise Delivery, Customer Success, Program Management, or Strategic Account Management.

- Strong experience managing large enterprise accounts and customer delivery operations.

- Proven leadership in handling cross-functional teams and large-scale business operations.

- Strong commercial acumen with experience managing account P&L, profitability, revenue realization, and collections.

Preferred Experience:

- Experience managing large-scale PAN India operations.

- Exposure to PSU, Government, Defence, or Public Sector contracts will be a strong advantage.