Description: Job Description: Senior Agency Manager

Company: HDFC ERGO General Insurance

Location: Rewa, Madhya Pradesh

Employment Type: Full-time, On-site

About the Company:

HDFC ERGO General Insurance Company Limited, a subsidiary of HDFC Bank Limited, is among Indias leading private-sector general insurance providers. Formed in collaboration with ERGO International AGpart of the Munich Re Groupthe company offers a wide portfolio of retail and corporate insurance solutions. These include motor, health, travel, home, property, marine, and liability insurance.

With a strong national presence, a robust distribution network, and a customer-first philosophy supported by 24/7 assistance, HDFC ERGO is committed to delivering high-quality, technology-driven insurance solutions.

Role Overview:

The Senior Agency Manager will be responsible for managing and expanding the agency sales channel in Rewa. This role involves recruiting, developing, and leading a team of insurance agents/agency partners to achieve business growth, meet revenue targets, and build a high-performing distribution network. The position requires strong sales acumen, leadership capability, and a deep understanding of insurance industry dynamics.

Key Responsibilities:

1. Agency Development & Recruitment:

- Identify, recruit, and onboard high-potential agency partners/advisors.

- Build and maintain a productive agency channel to drive sustained business growth.

- Ensure the quality of recruitment meets company standards.

2. Sales Management:

- Drive sales performance through the agency channel to meet monthly and annual business targets.

- Monitor and track agent productivity, ensuring consistent achievement of KPIs.

- Develop sales plans, promotional strategies, and activity schedules to maximize market penetration.

3. Training & Capability Building:

- Provide regular training, coaching, and skill development sessions for agency partners.

- Enhance product knowledge, selling skills, and compliance understanding.

- Conduct periodic performance reviews and offer strategic guidance for improvement.

4. Market Analysis & Strategy:

- Analyze local market trends, customer needs, and competitive landscape.

- Identify business opportunities and implement effective market expansion strategies.

- Prepare periodic MIS reports for sales tracking, forecasting, and decision-making.

5. Relationship Management:

- Maintain strong relationships with agents, customers, and key stakeholders.

- Address escalations, ensure service quality, and deliver a superior customer experience.

- Coordinate with internal teams for seamless policy processing and claim support.

6. Compliance & Process Adherence:

- Ensure adherence to regulatory guidelines and internal compliance standards.

- Maintain documentation, audit readiness, and process discipline across the agency network.

- Uphold ethical practices and represent the brand with integrity.

Qualifications & Requirements:

Education:

- Bachelors degree in Business Administration, Marketing, Commerce, Finance, or a related field.

- MBA or Postgraduate degree is an added advantage.

Experience:

- 35 years of experience in insurance sales, agency management, or financial services.

- Proven track record in recruiting and managing agents/advisors.

- Experience in general insurance is highly desirable.

Skills & Competencies:

- Strong sales and business development orientation.

- Excellent leadership, coaching, and team management abilities.

- Strategic and analytical mindset with strong decision-making skills.

- Exceptional communication, negotiation, and interpersonal skills.

- Understanding of general insurance products, IRDAI regulations, and market practices.

- Proficiency in MS Office (Excel, PowerPoint, Word) and familiarity with CRM tools.

Key Performance Indicators (KPIs):

- Agent recruitment numbers and activation rate.

- Monthly/quarterly premium achievement (GWP).

- Agent productivity and retention.

- Market expansion and new business conversion.

- Compliance adherence and process excellence.

Why Join HDFC ERGO?:

- Opportunity to work with a leading and stable brand in the insurance sector.

- Attractive incentives, performance-linked rewards, and career growth opportunities.

- Strong training, learning, and development ecosystem.

- Professional work environment focused on innovation and customer service excellence.