Role Overview:

We are looking for an experienced Group Product Manager - E-Commerce to own and drive product strategy for large-scale digital commerce platforms and customer-facing journeys.

The role will be responsible for defining product vision, strategy, roadmap, and execution across e-commerce platforms, commerce journeys, payment capabilities, integrations, and platform services.

The ideal candidate will combine strong product leadership and business understanding with technical depth, and should have experience building and scaling B2C digital products in high-growth or large-scale technology environments.

You will work closely with Engineering, Architecture, Design, Data, Finance, Operations, Security, Risk, and senior business stakeholders to build scalable, reliable, customer-centric products and modernize complex technology ecosystems.

Key Responsibilities:

Product Strategy & Roadmap:

- Define and own the product vision, strategy, and roadmap for e-commerce and digital commerce products.

- Translate business objectives and customer needs into clear product strategies, priorities, and measurable outcomes.

- Identify opportunities to improve customer experience, conversion, engagement, platform adoption, and operational efficiency.

- Define product goals, KPIs, success metrics, and outcome-based roadmaps.

- Balance customer requirements, business priorities, technology investments, operational needs, and regulatory considerations.

- Drive prioritization across multiple product initiatives based on business impact, customer value, feasibility, and strategic alignment.

E-Commerce Product Development:

- Own the development and evolution of large-scale B2C e-commerce platforms and digital commerce journeys.

- Drive product initiatives across customer journeys such as discovery, product selection, checkout, payments, order management, and post-purchase experiences.

- Identify opportunities to simplify and improve fragmented customer and platform experiences.

- Build scalable product capabilities that can support multiple channels, business units, and markets.

- Drive product initiatives from 0-to-1 as well as scaling existing products from 1-to-many users and use cases.

- Use customer insights, market trends, analytics, and business data to continuously improve product experiences.

Payments & Transactional Products:

- Drive product evolution across digital payments and transactional capabilities within the e-commerce ecosystem.

- Work with Engineering, Finance, Risk, Fraud, Security, and Operations teams to improve payment experiences.

- Contribute to initiatives involving payment gateways, processors, payment methods, refunds, settlements, reconciliation, and payment orchestration.

- Identify opportunities to improve payment success rates, conversion, reliability, customer experience, and cost efficiency.

- Evaluate new payment methods, partners, integrations, and emerging technologies based on business and customer requirements.

Platform & Technology Product Leadership:

- Partner with Engineering and Architecture teams to build scalable, reusable, API-first product capabilities.

- Develop a strong understanding of APIs, microservices, integrations, distributed systems, data flows, and cloud-based platforms.

- Participate in architecture and technical discussions and make informed product decisions based on scalability, reliability, performance, and technical feasibility.

- Balance short-term delivery requirements with long-term product scalability and technical investments.

- Identify dependencies, technical risks, and platform limitations that may impact product outcomes.

- Work with technology teams to modernize legacy systems and enable more scalable and flexible product platforms.

Team Leadership & Product Organization:

- Lead and mentor a team of Product Managers / Product Owners working across e-commerce and platform initiatives.

- Establish strong product management practices around discovery, prioritization, roadmap planning, experimentation, and outcome measurement.

- Coach product managers on product thinking, customer understanding, execution, stakeholder management, and data-driven decision-making.

- Encourage a culture of ownership, accountability, collaboration, and continuous improvement.

- Help develop product talent and build strong product capabilities across the organization.

Cross-Functional Stakeholder Management:

- Collaborate closely with Engineering, Architecture, Design, Data, Finance, Operations, Security, Risk, Marketing, and Business teams.

- Drive alignment across multiple stakeholder groups and business functions.

- Communicate product vision, strategy, roadmap, priorities, and progress effectively to senior stakeholders.

- Manage competing priorities and dependencies while maintaining focus on key business and customer outcomes.

- Influence stakeholders and drive decisions in complex, matrixed environments.

Product Execution:

- Lead product discovery, requirement definition, prioritization, roadmap execution, and launch planning.

- Convert complex business problems into clear product requirements and actionable outcomes.

- Work closely with engineering teams throughout the product development lifecycle.

- Monitor product performance through data, customer feedback, and business metrics.

- Identify execution bottlenecks and proactively resolve product, business, and cross-functional dependencies.

- Remain hands-on with high-impact initiatives while maintaining a strategic product perspective.

Required Skills & Experience:

- 9 - 13 years of experience in Product Management, preferably within E-Commerce, Digital Commerce, Consumer Technology, FinTech, or large-scale B2C technology environments.

- Strong experience owning product strategy, roadmap, prioritization, and end-to-end product execution.

- Proven experience building and scaling B2C digital products or e-commerce platforms.

- Experience managing and mentoring Product Managers / Product Owners or leading multiple product streams.

- Strong understanding of digital commerce customer journeys and transactional products.

- Experience working with cross-functional teams including Product, Engineering, Design, Data, Business, Operations, and other stakeholders.

- Strong understanding of product metrics, experimentation, analytics, and data-driven decision-making.

- Excellent stakeholder management, communication, and influencing skills.

Preferred Technical & Domain Experience:

- E-Commerce / Digital Commerce platforms

- Payments and transactional systems

- Payment gateways and payment orchestration

- API-first platforms

- Microservices and distributed systems

- Cloud platforms

- System integrations

- Data and analytics platforms

- Legacy platform modernization

- Digital customer journeys

- High-scale B2C products

Key Product Metrics Exposure:

- Experience working with metrics such as:

1. Conversion Rate

2. Payment Success Rate

3. Customer Experience / NPS

4. Product Adoption

5. Customer Engagement

6. Platform Usage

7. Transaction Success

8. Revenue / GMV

9. Cost Efficiency

10. Reliability & Availability

Leadership & Behavioral Competencies:

- Strong product ownership and strategic thinking

- Customer-centric approach

- Strong commercial and business orientation

- Data-driven decision-making

- Excellent communication and stakeholder management

- Strong problem-solving and analytical skills

- Ability to influence without direct authority

- Strong execution and prioritization skills

- Ability to operate effectively in ambiguity

- Experience mentoring and developing product talent

- Comfortable working with both business and technical stakeholders

AI & Emerging Technology:

- Awareness of Generative AI, AI/ML, automation, and emerging technologies and their applications in e-commerce and digital products.

- Ability to identify practical opportunities where AI and automation can improve customer experience, product operations, personalization, payments, or platform efficiency.

- Experience taking emerging technology concepts from opportunity identification to practical product use cases will be an advantage.

Education:

- Bachelor's degree in Engineering, Technology, Business, Management, or a related discipline.

- An MBA/PGDM or equivalent management qualification will be an added advantage.

Target Candidate Profile:

- Candidates currently working in E-Commerce, Consumer Internet, Digital Platforms, FinTech, Payments, SaaS, or Product-Based Technology companies with experience in large-scale B2C product environments would be relevant for this role.