About the Company.

Greytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR our cloud-based HR & payroll platform.

We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences.

As we grow, were looking for a proactive Account Manager who can be the strategic bridge between our customers and on boarding teams.

About the Role.

The Account Manager Customer On boarding will be responsible for ensuring a seamless on boarding journey for new customers by coordinating between internal teams and client stakeholders.

You will own the customer relationship during the implementation phase, drive faster go-lives, and set the foundation for long-term success.

Responsibilities.

Customer Onboarding Ownership.

- Act as the single point of contact for assigned customers during the on boarding journey.

- Understand customer expectations, key use cases, and project goals.

- Coordinate with implementation consultants, product teams, and support functions to ensure timely and successful on boarding.

Project & Stakeholder Management.

- Set up kick-off calls, align on milestones, and track project timelines using internal tools.

- Proactively identify and mitigate risks to customer satisfaction or delays.

- Maintain clear, professional, and timely communication with all stakeholders.

Account Relationship Building.

- Build trusted relationships with customer decision-makers and key users during on boarding.

- Drive product adoption by ensuring configurations align with customer business needs.

- Conduct periodic check-ins and drive issue resolution in collaboration with the implementation team.

Process Monitoring & Reporting.

- Monitor on boarding KPIs like TAT, go-live adherence, and customer engagement.

- Share regular updates with internal leaders and recommend improvements in on boarding processes.

- Document customer feedback to help product and process teams improve.

Collaboration & Knowledge Sharing.

- Collaborate with Sales, Support, Product, and Implementation teams to ensure alignment.

- Share best practices, on boarding wins, and learning with the wider team.

Qualifications.

35 years of experience in account management, on boarding, customer success, or consulting (SaaS/HR tech preferred).

Required Skills.

- Strong interpersonal and communication skills (both verbal and written).

- Ability to manage multiple client accounts and on boarding projects simultaneously.

- Project management skills with a high focus on execution, ownership, and results.

- Comfortable using tools like CRM, Jira, Excel/Google Sheets, and reporting dashboards.

- Experience or understanding of HRMS/payroll domains is a strong plus.

Preferred Skills.

- A chance to work with a leading HR tech company that impacts millions of employees.

- Exposure to varied industries and customers across geographies.

- Opportunities to grow in customer success, project leadership, or product consulting tracks.

- A supportive work environment that fosters collaboration and learning.