Goldmine Advertising - Manager - Client Servicing

Job Title : Manager - Client Servicing (Digital).

Location: Mumbai.

Experience Required: 3-4 years in Client Servicing

Working Day: Alternate Saturday working.

Key Responsibilities

Client Relationship Management:

Build and maintain strong relationships with clients by understanding their business goals and ensuring all deliverables align with their expectations.

Account Management:

Oversee the day-to-day operational activities for assigned accounts, including campaign planning, execution, and performance tracking.

Communication:

Demonstrate excellent written, verbal, and presentation skills to effectively communicate ideas, updates, and reports to clients and internal teams.

Project Coordination:

Work closely with cross-functional teams-creative, strategy, content, and media-to ensure timely delivery of projects and campaign assets.

Content & Campaign Ideation:

Collaborate with the creative and strategy teams to research, conceptualize, and develop engaging content ideas that align with brand guidelines and campaign objectives.

Problem Solving:

Address and resolve client concerns efficiently, providing timely solutions and maintaining a high level of client satisfaction.

Detail Orientation:

Maintain high standards of accuracy, ensuring all communications and deliverables are grammatically correct, visually consistent, and strategically aligned.

Qualifications & Skills:

- Bachelor's or Master's degree in Marketing, Advertising, Communications, or a related field.

- Proven expertise in Client Servicing, with a focus on digital marketing and campaign management.

- Strong organizational and multitasking abilities with attention to detail.

- Excellent interpersonal skills with the ability to manage both client and internal team relationships effectively.

- Creative thinking with the ability to generate and present innovative campaign ideas.

- Proficient in managing multiple projects and meeting tight deadlines.

Experience Requirements:

- Minimum 3-4 years of experience in digital client servicing, preferably in advertising, media, or creative services industries.

- Hands-on experience working on integrated campaigns across digital and social media platforms.

- Strong understanding of industries such as BFSI, Energy, and Retail will be an added advantage.