GoComet - Senior Key Account Manager

Description:

- As a Key Account Manager, you'll take charge of strategic enterprise accounts in the U.S. market, ensuring high-value client relationships, revenue growth, and exceptional service delivery.

- This is a customer-facing, quota-carrying role with immense growth potential.

Your Responsibilities:

Client Relationship Management:

Build and maintain strong, long-lasting relationships with key enterprise clients. Serve as the main point of contact for all client-related issues and needs.

Strategic Planning & Account Growth:

Develop and execute strategic account plans to drive growth and achieve sales targets. Identify opportunities for upselling and cross-selling within existing accounts.

Customer Success Focus:

Ensure high levels of customer satisfaction through proactive communication, timely resolution of issues, and consistent delivery of excellent service.

Revenue Ownership:

Achieve revenue targets and drive growth by identifying and pursuing new business opportunities within assigned accounts.

Internal Collaboration:

Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure a cohesive approach to account management and service delivery.

Reporting & Analytics:

Monitor account performance, analyze key metrics, and prepare regular reports for senior management. Use data-driven insights to inform account strategies and improve client outcomes.

Contract Management:

Lead contract negotiations and renewals with enterprise clients, ensuring favorable terms for both the client and the company.

Market Insight:

Insight: Stay up to date with industry trends, market conditions, and competitor activities to provide clients with relevant and timely insights.

Who You Are:

- 3 - 6 years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain/logistics tech).

- Proven track record of hitting/exceeding revenue and customer satisfaction goals.

- Excellent communication, negotiation, and interpersonal skills.

- Self-starter with the ability to work independently in a remote-first team.

- Strong analytical skills and a data-driven mindset.

What We Offer:

- Collaborative, innovative, and growth-focused team culture.

- Comprehensive health insurance for employees & family.

- Flexible working hours & remote work options.

- Opportunity to work on cutting-edge technologies.

- Professional development and upskilling support.

- Regular team-building events, fun activities, and a vibrant workplace.

- Join a global team making real-world impact in logistics.