GM Modular - Senior Loyalty Program Specialist

- We are seeking a skilled Senior Loyalty Program Specialist with minimum 2 years of experience in designing and managing customer loyalty programs.

- Consumer electrical industry experience would be a bonus.

- The ideal candidate possesses technical expertise, IT proficiency, and data analytics capabilities to optimize loyalty initiatives and enhance customer engagement.

Roles & Responsibilities

- Develop and execute loyalty strategies to drive customer lifetime value and brand affinity.

- Leverage data analytics to assess program performance and deliver actionable insights.

- Collaborate with IT, marketing, and operations teams to integrate loyalty platforms with existing systems.

- Manage CRM systems and ensure data accuracy for personalized customer experiences.

- Design and manage QR portal functionality to enhance program accessibility and ease of use.

- Monitor and improve QR code-based loyalty transactions and ensure system reliability.

- Innovate loyalty solutions based on industry trends, technology advancements, and customer feedback.

- Monitor sales performance through and design new schemes/offers for various product categories to boost engagement.

- Train the sales team on the app's functions and processes to ensure smooth onboarding and an excellent user experience.

- Monitor and ensure smooth functioning of the app, including identifying and implementing enhancements.

Desired Skills:

- Master's in any related field.

- Proven experience in loyalty program management in consumer-focused industries.

- Strong technical skills in CRM tools, QR code platforms, and data analytics.

- Excellent problem-solving, communication, and stakeholder management abilities