Global Customer Success & Engagement Manager - IT Services

- We are hiring a senior leader to own and strengthen global customer relationships and drive customer success outcomes across new and existing enterprise customers from multiple industries.

- This is a leadership role within a global IT services organization, responsible for acting as the executive sponsor for customer engagement and ensuring consistent, high-quality customer experience across geographies.

Key Responsibilities:

- Own CXO-level relationships with global customers across industries

- Lead customer engagement and success strategy across the customer lifecycle

- Act as the primary escalation and governance point for customer engagements

- Drive customer satisfaction, retention, renewals, and long-term partnerships

- Collaborate closely with Sales and cross-functional teams across geographies

- Ensure seamless customer experience (no delivery ownership)

Experience Required:

- Candidates MUST have experience in Automotive Industry.

- 15+ years in Customer Success, Client Engagement, or Global Account Leadership

- Mandatory experience in an IT services / technology services company

- Proven experience working with customers across Americas, EMEA, UAE and APAC

- Strong executive presence and CXO stakeholder management capability