GIVA - Cluster Manager - Retail Operations

- The Cluster Manager - Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster.

- The role's primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence across all stores.

- The Cluster Manager will lead store teams, manage budgets, and deliver an exceptional shopping experience while achieving business targets.

Key Responsibilities:

Sales & Performance Management:

- Develop and implement strategies to achieve or exceed sales targets across the cluster.

- Monitor and analyze sales performance, identify trends, and take corrective action to maximize profitability.

- Conduct regular store visits to assess performance, provide guidance, and ensure adherence to company standards.

Team Leadership & Development:

- Recruit, train, and mentor store managers and their teams within the cluster.

- Define performance expectations, provide ongoing feedback, and conduct appraisals.

- Build a positive work culture that promotes teamwork, motivation, and a customer-first mindset.

Operational Excellence:

- Ensure consistent execution of company policies, procedures, and visual merchandising standards across all stores.

- Oversee inventory management, minimize discrepancies, and control shrinkage.

- Collaborate with cross-functional teams ( logistics, marketing) to streamline processes and enhance efficiency.

Customer Experience Management:

- Drive high service quality and resolve escalated customer concerns effectively.

- Monitor customer feedback and implement initiatives to improve the shopping experience.

- Stay updated on market trends, customer preferences, and competitor activities to identify growth opportunities.

Financial & Resource Management:

- Manage cluster budgets, expenses, and resources to ensure profitability.

- Analyze financial reports to identify cost optimization opportunities and implement expense-control measures.

Qualifications & Skills:

- Proven experience as a Retail Store Manager or Cluster Manager in the retail sector.

- Strong leadership and people management skills.

- Excellent communication and interpersonal abilities.

- In-depth knowledge of retail operations, merchandising, and customer service.