Job Title: Senior Manager - Sales (Growth Segment)

Location: Bangalore (Preferred); Mumbai or Delhi

Job Summary:

Genesys is seeking a high-impact Sales Manager to lead and scale our Commercial Mid-Market (CMM) / Growth Segment business across India. This role is responsible for driving revenue growth, developing high-performing sales talent, and expanding Genesys footprint across SMB and mid-market customers (excluding BPO and FSI verticals).

This is a people leadership role with responsibility for defining go-to-market strategy, managing a distributed sales team, owning key customer relationships, and delivering predictable, high-quality forecasts. The ideal candidate brings a strong mix of SaaS sales leadership, CX/CCaaS domain knowledge, and strategic account management experience, with a proven ability to close complex, high-value deals.

Key Responsibilities:

- Own and execute the sales strategy for the CMM / Growth Segment in India to achieve revenue, growth, and market penetration targets

- Drive pipeline creation, deal progression, forecast accuracy, and closure discipline across the region

- Manage sales plans aligned to territory-based markets (Hyderabad, Bangalore, Chennai)

- Oversee large and complex deal motions, including opportunities of USD 5M+ deal sizes

- Lead, coach, and develop a team of sales professionals across North, West, and South India

- Set clear individual and team goals; track performance through KPIs, dashboards, and regular cadence reviews

- Build a culture of accountability, high performance, and continuous improvement aligned with the Genesys Way of Leading

- Support succession planning and talent readiness across Manager and Senior Manager calibre profiles

- Build and maintain relationships with key CMM and Medium Enterprise customers

- Act as an escalation point for strategic accounts to ensure customer satisfaction and long-term value realization

- Analyze market trends, competitive landscape, and customer needs across key verticals

- Position Genesys Cloud and AI-powered CX solutions as a strategic enabler of digital transformation

Required Experience & Qualifications:

- 15+ years of overall sales experience, with minimum 5-8 years in people management roles within SaaS organizations

- Strong experience selling Customer Experience (CX), CCaaS, or Contact Center solutions

- Proven track record of meeting or exceeding revenue targets with forecast accuracy, coverage, and pipeline discipline

- Experience managing Commercial Mid-Market (CMM) and Medium Enterprise customers

- Demonstrated ability to close and manage USD 5M+ deal sizes

- Strong blend of technical acumen and business leadership

- Excellent communication, negotiation, and executive presentation skills

- Exposure to AI-led, digital transformation-driven sales motions

- Proficiency with CRM tools, sales analytics, and reporting frameworks

Preferred Qualifications:

- Degree in Engineering

- PG degree/diploma in Management

- Proficiency with CRM tools and sales analytic