General Manager - Quality - US Healthcare Payer - BPO Mandatory ask RCM: 15 Years Overall With 2-3 Years In Quality-Business Excellence Function Of A US Healthcare BPO / Six Sigma Black Belt Certified / Open To Working 4.30AM-1.30PM (9Hr Shift) Key Parameters: - Over 15 years of which at least 6 years in a BPO. - Experience in Healthcare Payer/ Provider Quality is a must. - Preferably, should have held leadership position in the Quality Assurance function of a BPO for about 2 to 3 years. - Deployment of Standardized Transaction Quality Monitoring &amp; Excellence Assessment across the organization. - Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business. - Alignment of organizational metrics to Excellence frameworks. - Implement strong governance to address Operations Quality and Improvement projects and initiatives. - Drive projects to optimize Cost of Quality &amp; improve ROI. - Deploy AI, ML, Analytics based SMART audits &amp; also drive audit automations. - Build team capability. - Participate in client interactions through formal and informal channels towards ensuring attainment of objectives associated with the key deliverables. - Support Account Management through active participation in client interactions during visits, due diligences, client reviews and any other form that may arise. - Experience in driving Compliance Audits. Relevant certification preferred. Desired Skillset: - Strong Program management skills. - Strong domain knowledge in international healthcare processes and products. - Complete knowledge and implementation experience of Excellence models. - COPC registered coordinator and implementation experience of COPC, preferred - Knowledge of ISO9000, ISO27000, HIPAA is added advantage. - Work experience as Quality consultants will be an added advantage. - Capability to train and conduct workshops in Business Excellence. - Ability to identify process re-engineering requirements against end to end service provisioning in healthcare domain. - Ability to work across various geographies. - Strategic approach to problem-solving. Desired Qualifications: - Graduate/Post Graduate - Diploma in Business Administration or any Post-graduation will be an added advantage. - BPR/ Process Transformation. - Six Sigma Black Belt. - Certified Auditor - ISO 9001, 27001 (preferred).

Bangalore

General Manager - Quality - Healthcare Payer - BPO 

Job Description for General Manager - Quality - Healthcare Payer - BPO  in InnoQuest Consulting in  Bangalore for (15-22) years of experience. Apply Now!