General Manager - Process Excellence Leader - P&C Insurance Transformation - Blackbelt Certified

GM-Transformation/PEX in P&C Insurance

BB Certified

- Proven experience of leadership within transformational function, evidence of creating and driving a team strategy to deliver the goals with measurable [1]impact on customers, employees, and performance.

- Significant experience of reviewing and changing business models and practices to optimize performance and generate cost savings and improvements whilst delivering employee and customer benefits.

- Works in partnership with business stakeholders providing Process Excellence expertise to identify and shape opportunities that drive improved customer experience, efficiency, and risk reduction. Acts as a Process Excellence evangelist across the business, maintaining strong relationships at C-suite level and Senior stakeholders to educate and drive cultural changes to support business strategies.

- Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases

- Provides appropriate challenge to the business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with the Change and Implementation Lead

- Accountable for the engagement model from inception through to implementation of projects, driving a program of improvement whilst promoting the team and its benefits across the organization.

- Experience of delivering capability building and training to business stakeholders at all levels: awareness, tools & techniques, technical subject matter, leader, case studies etc.

- Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams

- Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases

- Acts a senior leader within Process Simplification & Optimization, supporting and driving the team strategies, actively contributing in team meetings.

- Provides oversight to the Process Excellence team to alignment to the CoE governance model, ensuring opportunities are assessed, selected, and prioritized with a strategic lens and agnostic of tool.

- Accountable for creating and driving the strategy and vision of Process Excellence across the global landscape, ensuring alignment and where required adaption to cultural and local regulatory/compliance requirements.

- Leads, motivates, and develops direct and in-direct reports to maximise the engagement and motivation of team members in the achievement of their objectives utilizing the performance management framework, role model behaviors and the culture & values of our organization.

- Engage with Client, Customer to anticipate issues and needs of the customer related to various accounts supported.