Job Description : General Manager Operations for a leading Domestic BPO / ITES Company Location : Nagpur CTC - Upto 23 lpa Candidate with eCommerce background will be given preference Responsibilities : - The candidate will have span upto 400 FTE for a leading Ecommerce Client - Candidate should have experience of managing large span in BPO space. - Complete knowledge on PnL management and efficient control of margins - Delivery of all services as per KPI/ SLAs agreed with clients - Establish and retail high levels of client engagement and relationship - Communicate and collaborate with clients to enhance business and optimize cost and productivity - Identify and drive opportunities to enhance customer experience - Drive Digitization and RPA deployment - Identify process reengineering opportunities

Nagpur

Maharashtra

General Manager - Operations - BPO/ITeS 

Job Description for General Manager - Operations - BPO/ITeS  in Unicusjobs in  Nagpur Maharashtra for (15-20) years of experience. Apply Now!