General Manager - HR Business Partner (HRBP)

Role Overview:

The GM - HR Business Partner will work closely with business leaders to drive people strategies that enable growth, productivity, and organizational effectiveness. The role blends strategic thinking with hands-on execution, supporting core HR processes while shaping a high-performance culture within a fast-paced NBFC environment.

Key Responsibilities:

1. Business Partnering:

- Collaborate with business/unit heads to align HR initiatives with business priorities.

- Act as a trusted partner on workforce planning, team structuring, and productivity improvement.

- Provide actionable insights on people-related challenges and opportunities.

2. Talent & Performance Management:

- Drive performance management processes, including goal setting, reviews, and calibration.

- Partner with leaders to identify high-potential employees and build succession pipelines.

- Support capability-building initiatives, especially for frontline and mid-level managers.

3. Hiring & Workforce Planning:

- Work with talent acquisition teams to ensure timely and quality hiring for critical roles.

- Support manpower planning and budgeting aligned with business growth plans.

- Improve hiring outcomes for sales, credit, collections, and operations roles typical in NBFCs.

4. Employee Engagement & Culture:

- Implement engagement initiatives to enhance employee experience and retention.

- Act as a point of contact for employee concerns and drive resolution.

- Promote a performance-driven, compliant, and customer-centric culture.

5. Change Management & Organizational Effectiveness:

- Support organizational changes such as expansion, restructuring, or process improvements.

- Drive adoption of HR initiatives and policies across business units.

- Identify productivity gaps and recommend interventions.

6. HR Operations & Compliance:

- Ensure smooth execution of core HR processes (onboarding, exits, policy implementation).

- Maintain compliance with labor laws and regulatory requirements relevant to NBFCs.

- Partner with HR COEs (Compensation, L&D, HR Ops) to deliver integrated solutions.

Key Requirements:

Education:

- MBA / PGDM in HR or related field.

Experience:

- 12+ years of HR experience with at least 8 - 10 years in an HRBP or similar role.

- Experience in NBFC, BFSI, fintech, or high-growth sales-driven organizations preferred.

Skills & Competencies:

- Strong stakeholder management and influencing skills.

- Good understanding of business and financial drivers.

- Hands-on approach with ability to balance strategy and execution.

- Strong problem-solving and data interpretation skills.

- Ability to work in fast-paced, target-driven environments.

Success Metrics:

- Timely closure of key positions and quality of hires

- Improvement in employee retention and engagement

- Effective performance management cycle execution

- Business productivity improvements (especially sales/collections teams)

- Compliance adherence and process efficiency