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Senior Consultant

Grievance & POSH Manager | BPO Key Responsibilities: Grievance Handling : - Oversee and manage the company's grievance resolution process, ensuring complaints are documented, addressed, and resolved confidentially and efficiently. - Act as a mediator between employees and management, promoting fair and objective resolution of workplace concerns. - Conduct initial assessments, gather relevant information, and handle grievances with neutrality and professionalism. - Ensure grievance resolution aligns with company policies, local labor laws, and compliance requirements. POSH Compliance & Implementation: - Develop, implement, and maintain the company's Prevention of Sexual Harassment (POSH) policy in compliance with legal standards. - Conduct training sessions, awareness programs, and workshops to educate employees on POSH policies and reporting mechanisms. - Serve as the primary point of contact for employees reporting harassment, ensuring confidentiality and a non-retaliatory process. - Lead and support the Internal Complaints Committee ICC in investigating and resolving harassment cases. - Regularly review and report on POSH compliance, training effectiveness, and policy implementation. Investigation & Reporting: - Conduct thorough investigations into grievances, including harassment complaints, ensuring fairness, accuracy, and confidentiality. - Interview involved parties, collect evidence, and document findings in a structured and detailed manner. - Prepare comprehensive reports and recommendations for senior management or the ICC. - Collaborate with legal counsel or external consultants as needed to ensure compliance with regulations and best practices. Employee Relations & Support: - Provide employees with guidance on their rights, the grievance process, and reporting mechanisms. - Offer support and counsel to employees involved in grievances, prioritizing their well-being throughout the process. - Work closely with HR to enhance employee relations, fostering a positive and inclusive work environment. - Identify recurring workplace issues and recommend preventive measures to mitigate concerns. Training & Awareness: - Design and deliver training programs on grievance handling, POSH, anti-discrimination policies, and ethical workplace behavior. - Increase awareness of grievance redressal procedures and POSH policies through workshops and communication initiatives. - Train managers and HR personnel to handle grievances and harassment complaints sensitively and effectively. Policy Review & Continuous Improvement: - Regularly review and update grievance handling and POSH policies to maintain relevance, effectiveness, and compliance with legal standards. - Gather feedback from employees and management to refine grievance resolution processes. - Analyze trends in grievances and harassment cases to identify root causes and recommend workplace improvements. Confidentiality & Record Keeping: - Maintain secure records of grievances and POSH-related complaints, ensuring strict confidentiality and legal compliance. - Provide periodic reports on grievance trends and POSH cases to HR leadership while safeguarding individual privacy. - Ensure accurate documentation of grievance handling, investigations, and outcomes for audit and compliance purposes. Qualifications: - Master's degree in Human Resources, Law, Business Administration, or a related field. - Minimum of 10-14 years of experience in grievance handling, employee relations, or legal compliance, with significant exposure to POSH cases. - Strong understanding of POSH laws, labor regulations, and compliance requirements. - Proven expertise in conducting investigations, conflict resolution, and handling sensitive workplace matters. - Excellent communication, negotiation, and interpersonal skills, with the ability to manage difficult conversations with discretion. - Ability to maintain confidentiality and handle sensitive matters ethically. - Certification in POSH training or employee relations-related programs is preferred. Preferred Qualifications: - Legal background or certification in labor law or HR management. - Experience in conducting training sessions on grievance handling or POSH compliance. Conclusion:The Grievance & POSH Manager plays a crucial role in fostering a safe, respectful, and legally compliant workplace. The ideal candidate will be a skilled mediator, an effective communicator, and a trusted resource for employees. This role demands high sensitivity, ethical judgment, and a deep understanding of grievance handling and harassment prevention.

Gurgaon/Gurugram

General Manager - Grievance & POSH -  BPO 

Job Description for General Manager - Grievance & POSH -  BPO  in MICHAEL PAGE INTERNATIONAL RECRUITMENT PRIVATE LTD in  Gurgaon/Gurugram for (10-20) years of experience. Apply Now!

General Manager - Grievance & POSH -  BPO  | iimjobs.com