Foodlink Services - Head - Operations

Location: Jaipur

Department: Operations

Reports to: General Manager / Owner

Lead all operational aspects of banqueting and catering services, ensuring excellence in event execution, guest experience, productivity, and profitability for the property in Jaipur.

Key Responsibilities

- Oversee day-to-day operations for all banquet and catering functions, including planning, execution, and team management.

- Collaborate with sales, culinary, and service teams to deliver outstanding eventscorporate, social, and weddings.

- Develop and implement SOPs for seamless event logistics, from setup through execution and close-out.

- Monitor quality standards, guest satisfaction, and service delivery across all events and catering operations.

- Lead and mentor teams in banqueting, kitchen stewarding, and F&B; recruit, train, and

manage departmental staff.

- Prepare and manage budgets, control costs, and drive efficiencies for maximum profitability.

- Maintain compliance with health, safety, food handling, and local regulations.

- Build and nurture client relationships to maximize repeat business and event referrals.

- Analyze operational metrics and feedback to drive continuous improvements in processes and performance.

- Coordinate with vendors for supplies, décor, AV, and event needs.

Requirements

- Bachelors/masters degree in hospitality, hotel management, or related field.

- Minimum 5+ years operational leadership experience in banqueting and catering in hotels or high-volume venues in Jaipur.

- Demonstrated expertise in team management, event operations, and logistical planning.

- Strong communication, leadership, and problem solving skills.

- Proven track record of handling premium events and client satisfaction.

- Proficient with MS Office, event management systems, and financial controls.