The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities The job roles and responsibilities are, - Developing new and expanding existing Customer relationships by maximising customers business by suggesting appropriate acquisition channels leveraging social media and other forms of marketing to maximise clients customer's reach. - Informs customers of new products or product enhancements to expand the relationship further. - Excellent people / Team Management skills. - Develop key metrics and reporting aids that accurately enable decision making and improvement. - Be a key point of contact for whatever team you are managing you are allocated and interact effectively with Senior Management in the pursuit of business goals. - Master the intricate details associated with each campaign such that a full accurate understanding of the task at hand is developed. - Build bridges with Agents and Team Leads garnering trust and loyalty, and inspiring them to higher levels of performance and career development. - Be instrumental in delivering improvements to team and process. - Conduct staff performance reviews, assess needs, cost-benefit analysis and other operational strategy assessments. - Establish a high standard for productivity, quality, customer service as well as define user guidelines. - Develop company systems for customer interaction and voice response and control the implementation process. - Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures. - Aid human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations. - Summarize, collect and analyze trends and data for regular performance reports. - Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. - Looking for candidates with experience in Google My Business & SEO. Qualifications The candidate should have the below skill sets, - Proven work experience as a Manager. - Minimum of 6 years experience entailing BPO and Product based environment functions. - A skilled communicator, with a target oriented mind set. - Adept at nurturing positive relationships that cooperate in delivering objectives. - Project Management and Six Sigma Certificates are a bonus. - Able to deliver and thrive in high stress environments. - History of turning around failing campaigns and improving processes. - Not a Yes Man but rather able to deliver real facts with clarity and find mutual ground to work on. - Ideally Software company history, Software services, and Customers Services as well as Sales Process experience. We offer - Great work environment and friendly team culture. - Competitive Pay. - Cab Facilities. - Medical Insurance. These vacancies are urgent. Immediate Interviews.

Chennai

Others

Foodhub - Operations Manager 

Job Description for Foodhub - Operations Manager  in FOOD HUB SOFTWARE SOLUTIONS INDIA PRIVATE LIMITED in  Chennai Others for (6-8) years of experience. Apply Now!