Description:
Key Responsibilities
- Manage key enterprise and corporate customer accounts
- Build and maintain strong relationships with clients, stakeholders, and decision-makers
- Understand customer business requirements and recommend suitable telecom and connectivity solutions
- Drive account growth through upselling and cross-selling opportunities
- Conduct regular client meetings, business reviews, and solution presentations
- Coordinate with internal technical, delivery, and support teams for seamless service execution
- Ensure high customer satisfaction and long-term client retention
- Handle contract discussions, renewals, and commercial negotiations
- Monitor customer usage, service performance, and business opportunities within assigned accounts
- Maintain sales forecasts, account plans, and CRM updates
- Track market trends and competitor activities to support business growth
- Achieve assigned revenue and account management targets
Required Skills & Competencies
- Strong experience in Enterprise Account Management within Telecom, ISP, Networking, or IT Services industry
- Excellent communication, presentation, and relationship management skills
- Good understanding of telecom and enterprise connectivity solutions
Knowledge of:
1. Internet Leased Line (ILL)
2. MPLS
3. SD-WAN
4. Cloud & Managed Services
5. Enterprise Connectivity Solutions
- Strong stakeholder management and client servicing abilities
- Ability to manage multiple enterprise accounts effectively
- Good negotiation and problem-solving skills
- Familiarity with CRM tools and account management processes
Preferred Qualifications
- MBA preferred
Preferred Candidate Profile
- 4-8 years of experience in Enterprise/B2B Account Management
- Experience handling enterprise and corporate customers
- Strong business acumen and customer-centric mindset
- Ability to build long-term strategic relationships
- Result-oriented and collaborative professional
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