We're Hiring: GM/AVP - Operations Excellence

About Flipspaces (www.flipspaces.com)

We're Flipspaces - a design-tech powerhouse reshaping the future of commercial interiors. Our VR-powered platform lets clients visualize and co-create their spaces in real time. Backed by in-house manufacturing and end-to-end execution capabilities, we've built 8 M+ sq. ft. for top startups, enterprises, co-working brands, and global giants.

Born at the intersection of design, tech, and manufacturing, we're led by IIT founders and are scaling rapidly across India, the US, Singapore, and the Middle East.

The vision? The next 5 years? All about scale, speed, and global impact - and we're bringing on trailblazers to drive that vision.

Work Location: Mumbai

Your Mission

As the GM/AVP - Operations Excellence, you will be responsible for driving operational transformation across our project lifecycle - from planning to execution to feedback. This is not just a role; it's a mission to set gold standards in timeline, vendor, and client satisfaction while building robust systems for learning, development, and continuous improvement.

What You'll Do:

1. Strategy, Planning & Governance

- Create, audit and monitor an end-to-end progress of project from start to finish to maintain 100% T-Sat (Timeline satisfaction) & V-Sat (Vendor Satisfaction)

- Design and implement a project health monitoring system - including PERT charts, daily/weekly trackers, and progress dashboards.

- Lead Build-Operate-Transfer (BOT) models to create scalable operational cells across regions.

2. Feedback Systems and Excellence Metrics

- Architect and implement C-Sat (Customer Satisfaction) feedback systems including:

- Feedback frequency, formats, escalation logic, and action-tracking.

- Closed-loop reporting systems with ownership tagging and resolution timelines.

- Periodically review and publish operational benchmarks with scorecards across functions.

3. Process & SOP Design

- Create and institutionalize SOPs for execution, vendor management, learning, and process handovers.

- Design templates and tools for operational planning - including PERT charts, weekly/daily plans, audit formats, and review decks.

4. Learning & Development Initiatives

- Set up dedicated cells for vendor and internal team L&D, covering:

- Process training: Standard practices, protocols, and documentation.

- Technical training: Industry best practices and innovations.

- Behavioral training: Communication, ownership, and stakeholder management.

5. Operational Transforming & Benchmarking

- Identify and lead high-impact initiatives to create operational benchmarks and cross-functional excellence programs.

- Collaborate with the Founder's Office to roll out pilots, assess results, and drive pan-India scalability.

You Bring

1. 15+ years of experience in strategic operations, project management, or transformation roles.

2. Background in hospitality, construction, logistics, or e-commerce operations preferred.

3. Strong pedigree in strategy, planning, and governance.

4. Experience in setting up and execution of SOPs, training programs, or operational excellence frameworks.

5. Excellent analytical skills, with ability to derive insights from execution and convert them into scalable SOPs.

6. Tier-1 institute alumni (IIT/IIM) preferred.

7. Project Management Certification like PMP, 6-sigma Green/Black Belt, etc would be an added advantage.

Ideal Traits

1. Founder's mindset - ownership, agility, and bias for action.

2. Strong people leader who can inspire teams across execution, audit, and training.

3. Ability to work in structured chaos and bring in scalable order.

4. Deep orientation towards customer and vendor satisfaction.

5. Ready to travel and understand real challenges at project level across locations.

Why Flipspaces?

- A rare blend of tech x design x manufacturing.

- Leadership team with strong IIT/startup DNA.

- High ownership, customer-first culture.

- Rapid global expansion - be part of the journey.