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About Flipkart Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy - Flipkart is maximizing for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India. About the role: As the City Operations Head, you will be entrusted with leading the entire supply chain operations of Flipkart's Q commerce business. This pivotal role also includes the crucial responsibility of ensuring high Customer Net Promoter Score (NPS), which directly impacts the business's top line growth. You are responsible for: - Lead and oversee all aspects of city operations, ensuring seamless supply chain management. - Drive lowest cost store operations while maintaining on-time delivery performance. - Develop and enhance the last-mile network, focusing on robust recruitment pipelines. - Ensure optimal instock levels and product availability to meet customer demands. - Own the serviceability of the entire city, continually assessing the interplay between stores and making informed decisions on new store openings and network expansion. - Uphold high NPS standards, fostering customer satisfaction and loyalty. - Foster team development and provide training initiatives to maintain a skilled workforce while managing attrition levels. - Implement store layout optimizations and Kaizen methodologies to achieve best-in-class Pick-to-Delivery (P2D) performance. - Cultivate and maintain strong relationships with external stakeholders affecting store operations. - Drive continuous improvement initiatives to enhance cost efficiency through process optimization and innovation. - This role offers a unique opportunity to drive operational excellence and customer satisfaction in a dynamic and fast-paced environment. If you are a strategic thinker with a passion for operational efficiency and customer-centricity, we encourage you to apply. You should have: - Proficiency in process optimization and operational efficiency methodologies. - Deep understanding of warehouse management principles. - Expertise in last-mile delivery logistics. - Proven experience in sales planning, forecasting, and P&L management. - Strong customer engagement skills and focus on enhancing customer experience. - Ability to effectively manage inventory control processes. - Exceptional team leadership capabilities with a focus on employee development. Key Behaviors: - Proactively resolves problems within the scope of responsibility. - Provides constructive feedback and suggestions to improve performance. - Demonstrates flexibility in work schedule to meet business needs. - Ensures compliance with all procedures and policies. - Develops actionable plans to address issues and capitalize on opportunities, ensuring effective execution. - Seeks to understand organizational goals and individual contributions to achieving them.

Delhi NCR

Mumbai

Bangalore

Flipkart -  Senior Manager - Operations - Quick Commerce 

Job Description for Flipkart -  Senior Manager - Operations - Quick Commerce  in Flipkart in  Delhi NCR Mumbai Bangalore for (5-15) years of experience. Apply Now!

Flipkart -  Senior Manager - Operations - Quick Commerce  | iimjobs.com