Flipkart - Regional Manager - Last Mile Operations

Description:

1. Leadership & People Management (Handling Area Managers)

- Lead & Coach: Directly manage, mentor, and coach a team of Area Managers responsible for individual delivery hubs and sub-regions.

- Performance Management: Set clear goals, conduct performance reviews, and drive accountability for safety, service, and cost targets across the Area Manager team.

- Succession Planning: Identify and develop future operational leaders, focusing on building a diverse and robust talent pipeline.

- Culture Building: Foster a strong, positive, and inclusive work culture that prioritizes safety, teamwork, and continuous improvement for all Last Mile Teams.

2. Operational Strategy & Execution

- Regional P&L: Own the Profit & Loss (P&L) for the region's Last Mile activities, managing budgets, controlling variable costs, and optimizing CapEx usage.

- Service Delivery: Ensure the consistent achievement of critical KPIs, including On-Time Delivery (OTD), first-attempt success rate, and customer feedback scores.

- Network Optimization: Oversee the operational planning, capacity management, and geographical expansion of delivery stations and partner networks within the region.

- Process Improvement: Identify bottlenecks, implement standardized processes, and champion the rollout of new technologies (e.g., routing software, fleet telematics) to enhance efficiency.

3. Diversity & Inclusion Mandate

- Talent Acquisition: Collaborate with HR to ensure diverse candidate pools and unbiased hiring practices for all Area Manager and leadership roles in the region.

- Retention & Development: Develop and execute specific strategies and programs to support the retention and career advancement of employees from underrepresented groups within Last Mile Operations.

- Reporting: Track and report on regional diversity metrics and provide strategic input on company-wide inclusion initiatives.

4. Stakeholder Management

- Cross-Functional Collaboration: Partner closely with Middle Mile Logistics, Supply Chain Planning, Technology, and Customer Service teams to resolve regional escalations and ensure end-to-end flow of goods.

- External Relations: Manage relationships with key external stakeholders, including local government bodies, regulators, and strategic delivery partners.

Qualifications & Experience:

Education: Bachelor's degree in Supply Chain Management, Engineering, Logistics, or a related field. An MBA or Master's degree is highly preferred.

Experience: 10+ years of progressive experience in large-scale Logistics, Last Mile Operations, or Supply Chain Management, with a proven track record of managing high-volume operations across a wide geographical area.

Leadership: 8+ years of experience in managing managers (i.e., managing Area Managers or similar supervisory roles).

Last Mile Expertise: Deep knowledge of last-mile delivery models, route planning, fleet management, and operational technology.

Diversity Focus: Demonstrated commitment to and experience in driving diversity, equity, and inclusion initiatives in the workplace.

Essential Skills

- Exceptional Leadership: Ability to motivate, influence, and unify a dispersed leadership team.

- Data-Driven Decision Making: Proficiency in analyzing operational data, identifying trends, and using metrics to drive continuous improvement.

- Problem-Solving: Strong aptitude for navigating complex logistics challenges and making high-stakes decisions under pressure.

- Communication: Excellent verbal, written, and presentation skills for communicating with front-line teams and executive leadership.