Fleetguard Filters - Technical Marketing Specialist

Title Technical Marketing (Team Member)

Function Technical Marketing

Department Technical Marketing

Grade/Designation Asst Manager- Manager

Location Baner

Key Performance Indicator To generate new business

Tasks

- To establish a single point of contact with customers

- Generating an RFQ

- To lead Concept Designing

- Make 2-3 design options as solution

- Customer mapping

- Interact with customer and understand pain areas /the need

- Lead NPD from inquiry to PPAP

- Providing Technical/commercial proposals/solutions in line with customer requirement for New products or existing products

- Price finalization and customer negotiations

- Prepare and submit quote as per customer timeline

- Tracking of various development projects till the completion stage

- To review and address customer grievances in 2-2-2-2 by coordinating the CQC (Customer quality complaint) resolution. Prepare CAPA reports and submit to the customer.

- Creating technical awareness among the customers for product in various campaign

- Customer relationship management

- Review of product related field issues

- Exploring new business opportunities with the existing customers

- Introduction of new products and technologies

- Technical Assistance to After Market Team

- Value engineering

- Conducting IQAs on customer vehicles/equipment for all new products.

- Support to brand manager for customer specific technical promotional activities

- Settling commercial activities like pending payments or transactional issues and recovery and reconciliation

KNOWLEDGE

- Application Engineering, Basic Engine, Filtration Basics

- Diesel engine and its application on equipments

- Product range and Technical knowledge of our products.

- Manufacturing and engineering related knowledge.

FUNCTIONAL COMPETENCIES/ SKILLS :

- Good understanding of customer requirement and means to fulfill the requirements.

- Cool and calm attitude to main a diplomatic relationship with customer even under tremendous pressure.

- Presentation, communication and costing skills

- Diplomatic and negotiating skill.

EXPERIENCE :

- Experienced with handling customers

- 7-15 yrs