Job/Soft skill training

Cafeteria

Office cab/shuttle

Health insurance

Professional degree assistance

Office gym

Free meal

Child care facility

International/On-site exposure

Recreational activities

Performance bonus

Firstsource Solutions Reviews by Employees

Customer Service Associate

Senior Analyst

Senior Customer Service Associate

Analyst

Senior Associate

Associate

Customer Service Executive

Team Lead

Customer Care Executive

Senior Customer Service Executive

C.S.A

Senior CSA

Senior Executive

Process Associate

Customer Support Associate

Customer Support Executive

Quality Analyst

Assistant Manager

Team Lead Operations

Process Leader

Senior Process Associate

Senior Customer Support Associate

BPO Executive

Csa Analyst

Data Entry Operator

Senior Quality Analyst

Mortgage Analyst

Customer Service Representative

Assistant Manager Operations

Senior Customer Service Representative

CSR Executive

Operations Manager

Team Executive

Mortgage Associate

BPO Associate

Senior Customer Associate

Mortgage Underwriter

Process Analyst

Senior Customer Support Executive

Senior Underwriter

Customer Service Advisor

Trainer

MIS Executive

Process Trainer

Quality Executive

Back Office Executive

Senior Manager

Desktop Support Engineer

Software Engineer

Us Mortgage Process Associate

Executive

Customer Service Associate (Csa)

Claims Associate

Business Analyst

WFM Executive

Senior Software Engineer

Senior Advisor

Data Analyst

Technical Support Engineer

HR Executive

Senior Customer Service Advisor

Customer Care Associate

Financial Analyst

Telecaller

Associate Analyst

Senior HR Executive

Senior Customer Executive

Senior Customer Care Associate

B.P.O

Advisor

HR Manager

Medical Billing Executive

HR Coordinator

CS Associate

Associate Director

Manager

Power BI Developer

Sr. CSE

Administration Executive

Software Developer

Senior Associate Operations

Finance Executive

Collections Executive

Senior Processing Executive

Csa Lead

Mortgage Process Associate

Desktop Support Engineer L1

Technical Support Executive

Sales Advisor

Underwriter

NON Voice

Computer Operator

Senior Operations Manager

Customer Service

Senior Process Analyst

Assistant Manager- HR

Customer Associate

Senior Trainer

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Responsibilities : - Lead high-stakes, cross-functional improvement projects using Lean Six Sigma to deliver measurable cost savings, efficiency gains, and strategic impact. - Apply advanced statistical analysis with tools like Minitab/JMP and expert-level Excel to identify root causes, validate solutions, and guide decision-making. - Mentor and coach Green Belts and project teams, ensuring consistent, high-quality application of Lean Six Sigma principles. - Conduct detailed process mapping and gap analysis (AS-IS vs. TO-BE) to uncover inefficiencies, risks (FMEA) and improvement opportunities. - Facilitate Kaizen events and workshops to accelerate problem-solving and embed a culture of continuous improvement. - Map and optimize customer journeys, integrating digital solutions to enhance performance and experience. - Drive transformation initiatives from scope definition through execution, ensuring timelines, budgets, and quality targets are achieved. - Audit and monitor implemented processes to ensure sustainability, compliance, and long-term performance. - Deliver impactful training programs in Lean Six Sigma and Continuous Improvement to strengthen organizational capability. - Identify and implement (with assistance from tech teams) Digital, AI, and ML-enabled interventions to push the boundaries of process efficiency and innovation. - Collaborate with stakeholders to define project scope, objectives, timelines, and deliverables. - Ensure alignment of improvement initiatives with organizational goals and strategic objectives. - Prepare and present progress reports, project documentation, and executive summaries to leadership. Key Performance Indicators: Project Delivery: % of projects completed on time and within scope. Financial Impact: Annual cost savings or revenue gains attributed to completed projects. Process Efficiency: Reduction in process cycle time, defect rates, or waste. Training & Development: Number of Green Belts trained and certified under mentorship. Stakeholder Satisfaction: Positive feedback ratings from project sponsors and participants. Innovation: Number of new best practices or process innovations implemented Qualification & Experience requirements: - Bachelor's degree in a related field, such as business administration, management or engineering. - Experience in business transformation and change management in previous. - Must have delivered 5 Black Belt level projects in the past - Good/Strong understanding of Generative AI, predictive ML, and data analytics. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team in Hybrid setup - Lean Six Sigma Black Belt certification is mandatory - Lean Guide Certification is desired Know How: Critical: - MS Office, MS Visio, Power apps, MS ecosystem tools - Any Statistical Discovery Software - JMP / Minitab Desirable: - Understanding of RPA and process mining tools. - Generative AI exposure with Chat GPT, - Understanding of Digital customer Experience tools - Exposure to CRM platforms and workflow tools. - Certifications in Agile , Process mining, Digital transformation is a Plus. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Mumbai

Firstsource - Business Transformation Manager 

Job Description for Firstsource - Business Transformation Manager  in FIRSTSOURCE SOLUTIONS LIMITED in  Mumbai for (10-15) years of experience. Apply Now!

Firstsource - Business Transformation Manager  | iimjobs.com