Procure-to-Pay (P2P) & Order-to-Cash (O2C).

Finance Shared Services | Global Business Services | BPO | Manufacturing.

Function: Finance & Accounting Operations.

About the Role:

We are looking for an experienced and dynamic Leader to Manage a large-scale Procure-to-Pay (P2P) and Order-to-Cash (O2C) operations within our Finance Shared Services organization. This is a strategic leadership role where you will be responsible for building and managing high-performing teams, driving operational excellence, and ensuring seamless service delivery across client engagements.

The ideal candidate is a finance operations leader with deep domain expertise, strong people management capabilities, and a proven track record of managing large teams within Shared Services, Global Business Services (GBS), BPO, or manufacturing environments. You will work closely with senior leadership, clients, and cross-functional teams to drive transformation initiatives, improve operational efficiency, and deliver measurable business outcomes.

Key Responsibilities:

1. Operations Leadership & Service Delivery:

- Lead and manage large P2P and O2C delivery teams, ensuring achievement of service delivery commitments, KPIs, and SLAs.

- Build, mentor, train, and develop Senior Operations Managers, Team Leads, and operational teams.

- Drive a customer-centric culture focused on service excellence, quality, and continuous improvement.

- Ensure compliance with organizational policies, internal controls, governance frameworks, and statutory requirements.

- Manage service delivery performance and proactively address operational risks and escalations.

- Demonstrate strong decision-making capabilities with the ability to independently assess situations, take ownership, and drive outcomes.

- Must be flexible to support business requirements across shifts as needed.

2. Process Excellence & Transformation:

- Design and implement effective process models, governance structures, and operational best practices.

- Identify opportunities for process optimization and implement initiatives to improve productivity, quality, and efficiency.

- Drive process improvement and transformation initiatives across P2P and O2C functions.

- Lead automation and digital transformation programs by collaborating with technology and transformation teams.

- Build business cases and ROI models for automation and process improvement initiatives.

- Establish knowledge management frameworks and drive knowledge retention initiatives across delivery teams.

- Lead workflow optimization initiatives, ensuring effective approval matrix design, governance, and process compliance across P2P and O2C operations.

- Drive adoption of advanced analytics, AI-enabled solutions, and automation tools to improve operational efficiency, service quality, and business outcomes.

3. Stakeholder & Client Management:

- Partner with senior leadership teams to drive strategic initiatives and operational excellence programs.

- Build strong relationships with clients and key stakeholders to ensure high engagement satisfaction.

- Lead governance reviews and provide strategic insights to improve service delivery outcomes.

- Manage escalations effectively and drive timely resolution of operational and client-related issues.

4. Financial & Performance Management:

- Drive profitability and cost optimization across client engagements.

- Define, monitor, and improve operational metrics such as cost per transaction, productivity, quality, accuracy, and turnaround times.

- Ensure effective workforce planning, resource utilization, and capacity management.

- Support business growth initiatives through operational scalability and process excellence.

- Establish, monitor, and drive adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational governance metrics to ensure consistent service excellence.

What Were Looking For:

1. Experience & Background:

- 15-20 years of experience in Finance & Accounting operations with significant exposure to Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes.

- Proven experience managing large delivery teams of 50+ employees within Shared Services, Global Business Services (GBS), BPO, or manufacturing organizations.

- Strong understanding of accounting principles, financial controls, reporting requirements, and operational risk management.

- Demonstrated success in driving operational excellence, transformation, and automation initiatives.

- Experience managing client-facing engagements and working with global stakeholders is highly preferred.

- Experience within the manufacturing industry is preferred, with a strong understanding of finance operations and shared services environments.

- Minimum 5 years of hands-on experience working with SAP ERP in managing end-to-end P2P and O2C processes.

- Proven experience in workflow management, approval processes, and process governance frameworks.

2. Skills & Competencies:

- Excellent stakeholder and client relationship management skills.

- Strong analytical, problem-solving, and decision-making abilities.

- Experience leading large-scale process transformation and continuous improvement initiatives.

- Ability to influence cross-functional teams and drive organizational change.

- Strong communication, presentation, and executive stakeholder management skills.

- Strong people management capabilities with demonstrated experience leading large, multi-layered teams and developing future leaders.

- Advanced proficiency in Microsoft Excel, including data analysis, reporting, dashboard creation, and automation techniques.

- Working knowledge of Artificial Intelligence (AI), automation tools, and digital transformation technologies applicable to finance operations.

- Strong understanding of SLA and KPI management, including performance monitoring, reporting, and continuous improvement initiatives.

- Strong data visualization and reporting skills with the ability to derive actionable insights from operational dashboards and performance reports.

3. Domain Knowledge:

- Strong working knowledge of Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes and controls.

- Strong working knowledge of SAP ERP, financial systems, workflow tools, approval management frameworks, and automation platforms.

- Familiarity with automation technologies, workflow tools, OCR solutions, RPA, and AI-enabled finance processes.

- Understanding of Shared Services, GBS, and outsourced service delivery models.

4. Qualifications:

- Bachelors / Masters degree in Finance, Accounting, or a related field.

- MBA preferred.

- 15-20 years of relevant experience in Finance & Accounting operations, Shared Services, GBS, or BPO environments.

- Strong domain expertise in Procure-to-Pay (P2P) and Order-to-Cash (O2C) operations and service delivery management.

- 5 years of hands-on experience working with SAP ERP in managing end-to-end P2P and O2C processes.

- Lean Six Sigma certification or experience in process excellence initiatives is an added advantage.