FatakPay Digital Pvt. Ltd. is a fast-growing fintech company operating a digital financial wellness platform with a mission to deliver meaningful credit access and financial empowerment to underserved segments of India. We are a young, ambitious, and compliance-first organisation. The HR Head will be pivotal in building the people infrastructure that supports our next phase of scale.

Role Overview:

This is a full-time on-site role located in Mumbai for the Head of Human Resources. We are looking for a strategic and hands-on HR leader to serve as the Head of Human Resources at FatakPay. The ideal candidate brings deep expertise across the full HR lifecycle from talent acquisition and learning & development to payroll management, HRMS implementation, and people compliance. This is a leadership role with significant scope to build and institutionalize HR systems from the ground up, working closely with the business leadership.

Key Responsibilities:

HR Strategy & Leadership:

- Design and execute the organisation-wide HR strategy aligned to FatakPay's growth objectives and regulatory context.

- Serve as a trusted advisor to the leadership team on all people matters.

- Build and lead a high-performing HR team as the organisation scales.

- Drive a performance-driven, inclusive, and compliance-first culture across all functions.

Systems & Process Implementation:

- Lead end-to-end implementation and management of HRMS platforms.

- Design and document HR SOPs across the full employee lifecycle onboarding to exit and

ensure consistent adoption.

- Build HR dashboards and MIS for leadership reporting on headcount, attrition, productivity, and compliance.

- Drive process standardisation and automation across payroll, leave management, attendance, and performance cycles.

Talent Acquisition & Workforce Planning:

- Own the end-to-end recruitment function, including sourcing strategy, employer branding, and offer management.

- Build structured interview and evaluation frameworks; reduce time-to-hire and improve quality of hire.

- Develop and maintain a strong talent pipeline for critical and recurring roles.

- Partner with department heads on manpower planning aligned to business roadmaps.

Learning & Development:

- Design and institutionalise a robust L&D framework onboarding programs, functional training, leadership development, and compliance training.

- Identify skill gaps across the organisation and build targeted interventions.

- Track and report on training effectiveness, completion rates, and return on investment.

- Curate internal knowledge management systems and learning resources.

Payroll & Compensation Management:

- Oversee error-free, timely payroll processing for all full-time, contractual, and gig employees.

- Ensure statutory compliance PF, ESIC, PT, TDS, gratuity, bonus in alignment with applicable labour laws and RBI/NBFC regulatory norms.

- Design and periodically benchmark compensation structures (CTC bands, variable pay, benefits) against industry standards.

- Manage full and final settlement processes with accuracy and regulatory compliance.

Performance Management & Employee Engagement:

- Lead the annual and mid-year performance review cycle goal-setting, ratings calibration, and feedback culture.

- Design and administer employee engagement surveys; translate outputs into actionable initiatives.

- Build mechanisms for employee recognition, retention, and internal mobility.

- Drive culture-building initiatives, team townhalls, and cross-functional collaboration programs.

HR Compliance & Labour Law:

- Ensure full compliance with applicable labour laws such as Shops & Establishments, POSH Act, Maternity Benefits Act, Contract Labour Act, and others.

- Maintain and update employee policies and the HR policy handbook in line with evolving regulations.

- Lead POSH committee administration, grievance redressal mechanisms, and disciplinary

processes.

- Liaise with legal counsel and compliance teams on employee-related regulatory matters.

Eligibility / Qualification:

- MBA / PGDM in Human Resources from a reputed institution.

- Minimum 8 years of progressive HR experience, with at least 5 years in a senior / leadership role managing large teams (100+ employees).

- Demonstrated experience in HRMS implementation and system rollout.

- Hands-on expertise in payroll management, statutory compliance, and labour law.

- Strong track record in building L&D frameworks and talent acquisition functions.

- Exposure to a fast-paced, high-growth start-up or scale-up environment is a plus.

Core competencies: