What you'll be working on? Account Administration: - Manage the KYC process for users across various accounts - Assist with user management tasks (permission changes, 2FA resets, API Management) - Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies) - Recon activities- working with Coverage team and cross-functional teams to relay required information to clients - Support the RMs on the Edge product related workflows Product Support: - Provide in-depth support for customers on platform related issues (FX360) - Create and maintain Sandbox accounts for client testing before going live - Support Coverage teams with KYC refresh processes for accounts - Data Analysis and Reporting on an as-needed basis Pod Support: - Assist sales teams with APAC focussed event coordination - Create and manage chat channels and adding global team members - Contribute to ongoing process improvement initiatives - Assist in token approval process for the pod Requirements - 5+ years of relevant experience - In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape - Demonstrated attention to detail, organization, prioritization, and time management skills - A passion for the crypto space - Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required) - Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process - Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership

Bangalore

FalconX - Account Management Associate 

Job Description for FalconX - Account Management Associate  in EAGLEX TECHNOLOGY LLP in  Bangalore for (4-7) years of experience. Apply Now!