FalconX - Account Management Associate

What you'll be working on?

Account Administration:

- Manage the KYC process for users across various accounts

- Assist with user management tasks (permission changes, 2FA resets, API Management)

- Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)

- Recon activities- working with Coverage team and cross-functional teams to relay required information to clients

- Support the RMs on the Edge product related workflows

Product Support:

- Provide in-depth support for customers on platform related issues (FX360)

- Create and maintain Sandbox accounts for client testing before going live

- Support Coverage teams with KYC refresh processes for accounts

- Data Analysis and Reporting on an as-needed basis

Pod Support:

- Assist sales teams with APAC focussed event coordination

- Create and manage chat channels and adding global team members

- Contribute to ongoing process improvement initiatives

- Assist in token approval process for the pod

Requirements

- 5+ years of relevant experience

- In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape

- Demonstrated attention to detail, organization, prioritization, and time management skills

- A passion for the crypto space

- Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required)

- Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process

- Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership