FACE Prep - Team Lead - Inside Sales Associate

Description:

FACE Prep is Indias leading placement-focused skill development company, specializing in job readiness for the technology sector. Founded in 2008, FACE Prep has enabled millions of students to launch successful careers with top global technology companies.

Through a wide range of offeringsincluding masterclasses, self-paced learning programs, workshops, and intensive boot campsFACE Prep equips learners with industry-relevant, in-demand skills required to secure high-growth technology roles. Our alumni are placed in leading organizations such as Google, Microsoft, Meta, Adobe, and many more.

Role Overview:

We are seeking a driven and results-oriented Inside Sales Associate Team Lead to join our team in Coimbatore. This is a hands-on leadership role where you will manage and mentor a team of inside sales associates while actively contributing to revenue growth.

You will be responsible for setting sales targets, driving lead conversion, improving sales processes, and ensuring a high standard of customer engagement and service delivery.

Key Responsibilities:

- Lead, manage, and mentor a team of Inside Sales Associates to achieve and exceed sales targets

- Define individual and team sales goals, monitor performance, and implement action plans

- Actively participate in lead generation, qualification, follow-ups, and closure of sales

- Develop and execute inside sales strategies aligned with business objectives

- Train team members on product offerings, sales techniques, and customer engagement best practices

- Build and maintain strong relationships with prospective customers through effective communication

- Ensure high standards of customer experience throughout the sales lifecycle

- Track sales metrics, prepare performance reports, and share insights with stakeholders

- Ensure compliance with company processes, sales SLAs, and ethical selling practices

Required Qualifications & Skills:

- Proven experience in Inside Sales, lead generation, and conversion

- Strong background in customer service and client relationship management

- Demonstrated experience in team management and sales leadership

- Ability to motivate, guide, and empower team members to achieve targets

- Excellent communication, negotiation, and interpersonal skills

- Strong organizational, time management, and multitasking abilities

- Data-driven mindset with the ability to analyze sales performance metrics

- Experience in the education or edtech industry is an added advantage

- Bachelors/Master's degree in Business, Marketing, or a related field