Excelra - Manager - Customer Success

Key Responsibilities:

- Serve as the lead point of contact for all matters related to customer account management.

- Ensure timely and successful delivery of solutions according to customer requirements and objectives.

- Conduct periodic reviews and monitor customer satisfaction and engagement.

- Communicate project progress, updates, and initiatives to internal and external stakeholders.

- Assist with high-severity requests or escalations as needed, ensuring swift resolution.

- Collaborate with internal teams to identify improvement opportunities and enhance the overall customer experience.

Required Skills:

- Strong communication, presentation, and influencing skills across all levels of the organization.

- Excellent verbal and written English communication.

- Ability to listen actively and understand customer needs effectively.

- Customer-oriented with strong relationship management skills.

- Ability to handle multiple priorities and work in a fast-paced environment.

Personal Attributes / Soft Skills:

- Passionate, self-driven, and motivated.

- Quick learner with the ability to adapt to new processes and tools.

- Entrepreneurial mindset with proactive problem-solving skills.

- Street smart, resourceful, and confident.

- Fun-loving, positive, and team-oriented personality.