ETP Group - Key Account Manager - Customer Success

Description:

Company Description:

ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific.

- With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms.

- ETPs cloud-native solutionsETP Unify and Ordazzlecover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration.

- For large-format retail, ETP V5 offers a hybrid omni-channel suite.

- Built on secure, scalable M.H architecture.

- ETP delivers frictionless, personalized experiences across channels.

- Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment.

- Here is a glimpse of what we do - http://www.etpgroup.com/Videos.html

- For more information, log on to : www.etpgroup.com

Department: Customer Success Management

Work Mode: Work from office

Working Days: Monday to Friday

Job Description:

Key Responsibilities:

- Be the Single Point of Contact for Customer Success in respective region and manage relationships with senior leadership of customers.

- Grow base customer revenue and implement strategies with a view to expand existing partnerships for ETP.

- Drive pipeline growth and work closely with your team to grow opportunities

- Interfacing with Marketing, Pre-sales Solution Architects and Product/Implementation Team for on time product delivery and post sales account management.

- Ensure Timely collection of receivables.

- Grow and build a CSM team in the region as may be required from time to time.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company

Experience and Skills:

- 12 plus years of Software sales experience

- Align with customers and ETP to create a joint vision of the future

- Creativity in solving complex problems.

- Be consistent and detail oriented

- Is an outgoing person and team player who enjoys working in a team environment.

- Is a long term player

- Can find, maintain and grow win-win relationships.

- Experience in the ERP sector is essential